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Mobile Support Specialist with Phoenix Suns in Phoenix, AZ

Phoenix Suns jobs
Sports Jobs in Phoenix, AZ
Ticket Sales and Services: Client Relations/Customer Service
The Phoenix Suns are looking for high-energy and enthusiastic part-time Mobile Support Specialists to join our team. In this role, you will support mobile adoption and use for our ticketed events. We are looking for individuals who are customer service driven to help guests enter our arena for home game events.

What You Will Do
  • You will work both on and off-site events (i.e. home games, special events, sports tournaments, partner appearances, festivals, etc.) in an effort to assist with mobile ticketing support
  • You will be responsible for all operational needs and activation of the following elements while at events – including helping fans download the team app, assisting with mobile ticketing questions, and supporting other mobile initiatives
  • Facilitate on-site promotions, engage with fans and be the go-to mobile ticketing guru
  • Occasionally you may assist with answering messages and phone calls relating to digital ticketing
  • You will be responsible for completing post-event wrap-up forms after every event
  • Assist with other tasks on an as-needed basis

    Experience, Knowledge, and Skills
  • Organized with the ability to multi-task and problem solve in a fast-paced and fun environment
  • Hardworking, detail oriented and results driven
  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment
  • Excellent interpersonal skills
  • Customer service first mentality
  • Patient and able to clearly relay instructions

    Experience/ Education Requirements
  • Previous customer service or IT experience preferred
  • Minimum 18 years of age

    Working Conditions and Physical Demands
  • Flexible schedule to include evenings, weekends, and some holidays
  • Must be able to work most Phoenix Suns home games, nights/ weekends and holidays required
  • Requires prolonged standing; ability to lift and carry up to 25 pounds
  • Must be able to work in outdoor conditions

    The physical demands are representative of those required for the employee to be successful in performing the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities.

Additional duties, expectations, demands, etc. may be added or changed on an as-needed basis in order to meet organizational needs. 

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V

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