The Group Experience

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Account Executive, Membership Experience - Phoenix Suns (Phoenix · AZ)

Phoenix Suns jobs
Sports Jobs in Phoenix · AZ
Administration/General Management: General Management/Profit & Loss

The objective of the SixthMan Experience Team is to consistently deliver superior, specialized customer care and provide an overall one of a kind experience for all of our SixthMan Members. By recognizing each of our SixthMan Members as a unique asset to our organization, the daily goal of each Account Executive (AE) is to continually grow current Corporate and Personal relationships by utilizing some of the most innovative customer retention vehicles in the industry. AE’s have the ability to maintain and strengthen business and personal account relationships through (but not limited to); out of office face to face appointments, conducting in-arena tours, email, personalized letters, seat visits, servicing inbound calls, utilizing our Customer Relations Management (CRM) System, making outbound calls, VIP invites and other specialized team related events. AE’s will be responsible for managing a portfolio of Phoenix Suns SixthMan relationships while also achieving new business revenue goals through those relationships. Through providing this type of personalized service to each and every account, AE’s work to build enduring relationships with our members. The end goal of the AE is to ultimately increase customer loyalty and overall renewal percentages, as well as establish this team as a true point of difference in the Phoenix Area market and the overall Sports Industry.

 

What You Will Do:

  •  Utilize CRM management system to track and report progress of relationships with all portfolio accounts
  • Minimum of 50 unique touchpoints each day
  • One unique touchpoint per account every four weeks as marked in CRM
  • 1 hour of combined inbound and outbound call duration daily
  • Attend 1 appointment per day
  • Reach Suns new sales and renewal goals
  • Return all phone /e-mail within 24 hours
  • Attend all member events
  • Work Member Headquarters at 43 Suns games per season plus playoffs
  • Live the Suns F.A.M.I.L.Y values each day
  • Maintains regular and reliable attendance

What We Need From Our Account Executive

  • Must possess a strong desire to help set the standard for client experience and retention departments throughout the Sports Industry
  • Successful candidates will display the highest levels of professionalism, pride, and work ethic
  • Strong communication skills, positive attitude, and an eagerness to learn are a must
  • Provide excellent customer service
  • Microsoft Office experience
  • Learn and adapt to Microsoft Dynamics CRM system and Archtics ticketing software in place

Education and experience

  • College degree or equivalent experience preferred.

Additional eligibility requirements

  • Multiple seat visits to clients over 28 rows of seats each game
  • Handle currency and personal information of clients with strict confidentiality
  • Operating your own vehicle to attend out of office appointments with clients and prospects

Work environment & Physical Demands

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Flexible schedule to include weekends, evenings, some holidays and some overtime to meet business needs across 43 Suns games and monthly season ticket member events
  • Operate your own vehicle to attend out of office appointments with clients and prospects
  • Work indoors, away from the elements
  • Able to stand for extended periods of time
  • Ability to walk short/long distances
  • Climb Stairs
  • Moving about to accomplish tasks or moving from one worksite to another
  • Assessing the accuracy, neatness and thoroughness of the work assigned
  • Ability to work and communicate in noisy environments
  • Capable of Public Communication, including public speaking
  • Ability to judge distance
  • Ability to read (road) signs
  • This role is computer based and will require extended periods of time working in front of a computer screen
  • Capable of listening carefully and speaking to others on the telephone/two-way radio
  • Communicating with others to exchange information
  • Ability to make quick decisions
  • Ability to Read, Write & Speak in English

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.