Shift Supervisor, Security with Detroit Pistons in Detroit, MI

Detroit Pistons jobs
Sports Jobs in Detroit, MI
Facility Operations/Event Staff: Security
Job Summary:
Responsible for the Security Team delivering quality service with internal and external guests through excellence in standards, presentation and professionalism. Plan, coordinate and direct activities such as patrol of the physical property, monitoring system response, and personnel. Disseminate information to the Security Team with regards to Post Orders, revisions and daily event/non-event needs.
Maintains compliance for Detroit Pistons policies and procedures through regular on-site evaluations. Responds to incident of crime that occur in the area and participates with local law enforcement agencies in the investigation of such incidents. This position is responsible for the coaching and performance of the Security Team.

Key Responsibilities:
Include the following as well as other duties that may be assigned.
  • Directs and supervises Security Officers and shift operations including the review of Security Officer reports and approving same, responding to critical incidents, notifying appropriate Detroit Pistons leadership, developing and implementing post orders for Security Officers and approving daily timekeeping functions for same. 
  • Respond to Pistons Performance Center alarm/intrusion systems including notification to appropriate public safety first responders.
  • Conducts executive services details as directed by the Director of Security or the Manager of Security.
  • Supervise the 24/7 Command Center Staff responsible for proprietary intrusion alarms, life-safety alarms and video equipment at the Pistons Performance Center.
  • Attends staff meetings and coordinates classroom instruction sessions including First Aid/AED/CPR, Fire/Life Safety, new Security Officer orientation and emergency management programs.
  • Manages Security Officer performance, coaches employees and creates development plans.
  • Available to work a flexible schedule that includes evenings, weekends and holidays as required.
  • Other duties and projects as assigned.

Qualifications:
  • High School Diploma or equivalent required, Associates degree or equivalent work experience preferred 
  • Security, law enforcement, fire/medical service or military experience required and CPR/First-Aid and AED training preferred
  • Driver’s license preferred
  • Ability to excel and exercise integrity in all situations
  • Strong communication, verbal and written, skills
  • Interpersonal and leadership skills with the ability to deal with fellow Security Team members and the general public in a professional manner
  • Ability to navigate windows-based security software such as CCTV, access control, visitor management login/logout and fire/life safety systems
  • Knowledge of relevant equipment, policies, procedures and strategies to promote effective security operations for the protection of employees and guests
  • Must possess knowledge and ability to use Microsoft Office, web and software-based scheduling and benefit-related programs
  • Must be able to bend and lift objects necessary to perform primary duties
  • Must be able to work in a variety of climates including extreme heat/cold, humidity, rain and darkness
  • Must be able to defend self or others, using minimal force if necessary and only in accordance with corporate use of force policies
  • Scheduling flexibility and ability to work event days as well as non-event days
  • Must pass a criminal background check and motor vehicle history check in accordance with company policy and periodically checked thereafter

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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