Position Title: Command Center Operator
Function: Operations – Security
Status (E/NE, FT/PT): Non-Exempt, FT
Reports To: Security Shift Supervisor
Shifts: Afternoon/Midnight
Summary
Are you interested in joining a team of go-getters dedicated to serving and uplifting the community? Join Detroit Pistons team and our mission.
Here at the Detroit Pistons, we are focused on equality for all. We work collaboratively to foster a diverse and inclusive work environment that celebrates our differences while driving innovation and equity. Creating impactful experiences on and off the court is what we do - and ensuring that everyone has a voice is how we do it.
Provide security protection by applying and supervising electronic surveillance systems and other monitoring devices. Apply and maintain electronic surveillance and detection systems through security console operations that include security, fire, access control and executive support. Function in a liaison role with the Midtown Security groups, law enforcement and Little Caesars Arena personnel during the NBA season. Dispatch and coordinate responses and communication during emergency situations.
What you'll be doing:
- Monitor security surveillance systems that include, but are not limited to security, fire, and access control for the Pistons Performance Center. Coordinate responses in the event of an emergency or volatile situation.
- Perform as a central communication command center and serve as an information resource to management, local police and fire, and business unit management in a non-emergency advisory role.
- Coordinate incident management at the Pistons Performance Center with supervision and responsible for documenting and reporting incidents.
- Research data and non-emergency incidents around southeast Michigan and the Pistons Performance Center that may impact business operations. Analyze and make recommendations for business operations based upon data.
- Collaborate with Midtown business partners to gather and share information, statistics and crime trends to better protect areas of business.
- Coordinate the card access program. Lead and monitor identification card status and usage.
- Ensure protection of proprietary information and advise management of situations where information is jeopardized.
- Dispatching and providing informational work direction to others.
- Other duties and projects as assigned.
What we’re looking for:
- Bachelor’s Degree from four-year college or university; or one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience
- Capable of performing satisfactorily and participating in training sessions to include, but are not limited to CPR, First Aid and defense training.
- Ability to exercise sound judgment in emergencies
- Must be computer proficient with solid understanding of Microsoft Office applications and possess the ability to navigate windows-based security software such as CCTV, access control and fire/life safety systems
- Knowledge of relevant equipment, policies, procedures and strategies to promote effective security operations
- Possess the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
- Ability to write reports, business correspondence and procedures. In addition, effectively present information and respond to questions from groups of managers, customers or the general public.
- Must be willing to work evenings and weekends
Covid-19
The Detroit Pistons organization is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from public health authorities and our medical advisors, we require that all Pistons employees be fully vaccinated against COVID-19. We will consider requests for exemptions to accommodate individuals who cannot be vaccinated due to a medical condition or sincerely held religious belief, practice, or observance.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
