Manager, Player Services Operations
Providing operational support for Player Services and Recruiting divisions at Overtime Elite (OTE) - ensuring seamless support through the transition from recruit, to athlete/student and through graduation.
What you’ll do:
● Organize and support coordination of OTE unofficial and official visits, recruits and family guests (schedules, airfare, ground transportation, hotels, meals, etc)
● Organize and coordinate travel for the Recruiting and Retention Department
- Support Recruiting and Retention staff in obtaining tournament credentials/access to scout prospective athletes
- Support on boarding efforts of new OTE athletes
- Operational support of player facing events like welcome weekend, senior night or graduation
- Develop player, parent, stakeholder communication templates, like newsletters and various communication mediu
- In partnership with the Overtime ticketing staff, support athlete and parent season ticketing distribution and oversee troubleshooting of any issues within the ticking distribution system
- Support player services initiatives on OTE game nights
- Develop and distribute communication information regarding games dates, times, locations, streaming links in support of families and athlete stakeholders
- Aid in the delivery of requested visual projects for various OTE departments; example, presentations or videos showcasing OTE: academics, basketball, league housing, etc.
- As needed, host outside guests, recruits, stakeholders through tours of Overtime Elite Arena
- Effectively manage new projects to support the division of Player Services and
- Experience; driving key team members to implement new programs, structures and efficiencies
- Collaborate and support OTE events team in planning and organizing recruiting events across the industry as necessary
- Support the Senior Manager, Player Services in assigned project support
- Who you are:
- Highly organized and detail oriented individual
- Willing to speak up in efforts to improve an experience, opportunity or process to support player success and experience
- Eager to serve athletes and families
- A self-starter, always looking for people and projects that could use a helping hand
- Strong interpersonal skills
- Knack for creativity and organization of information for effective communication
- Experience working in complex environments
