Before we get into the specifics of the role, there are a few things we want you to know:

At the Orlando Magic, our approach is to not only learn as much about you as we can, but for you to learn about us.  This is definitely a two-way street, so time with your potential new leader, teammates, and/or other departments that the role will work with is critical.  It isn’t just, “what are we looking for”, but also, “what do we have to offer you” and “are we the right fit for you.”  While every position is different, our interview process is typically a three-step process, sometimes more depending on the level and nature of the role.

• 18 days of personal time off per year + 13 holidays (that is 31 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 days)
• A hybrid work model, casual work attire on non-game days, staff tickets to Magic home games, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee
• Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave
• Culture built on Community, Innovation, Legendary and Teamwork!

A quick summary about the role:

The Orlando Magic Events AV Supervisor plays a key leadership role in delivering high‑quality audio‑visual support for all events held at the Kia Center, Advent Health Training Facility and other Orlando Magic facilities with a focus on courtside/game production.  This position is responsible for coordinating and executing AV operations for a wide range of event types, including Orlando Magic games, Solar Bears hockey, Osceola Magic games, Orlando Pirates events, concerts, and other corporate hospitality events. The Event AV Supervisor ensures that all department protocols, standards, and procedures are consistently upheld by both full‑time and part‑time Event AV Technicians.

This role is critical in supporting team success, maintaining operational excellence, and ensuring every event is executed with the highest level of technical quality and professionalism.

SUPERVISORY RESPONSIBILITIES

• Oversee, guide, and collaborate with Full‑Time and Seasonal Event AV Technicians to ensure consistent, high‑quality event and game‑day/event support.
• Manage and direct the workflow of Part‑Time Event AV Technicians during events, providing real‑time supervision, task delegation, and performance feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction and operational leadership for Event AV services supporting Kia Center events, ensuring exceptional service quality for Orlando Magic, Orlando Solar Bears, Osceola Magic, Orlando Pirates, and all third‑party events.
• Partner closely with the Assistant Director of AV Services to plan, evaluate, and elevate AV operational standards, technologies, and support models.
• Oversee game‑day AV operations for Orlando and/or Osceola Magic, including managing NBA‑specific technologies such as Swiss Timing Tissot systems, Daktronics All Sport controllers, Precision Time systems, and related league‑mandated workflows.

• Ensure the highest level of quality of service is facilitated in support of Kia Center and AHTC events while maintaining safe and organized work environments at all times.
• Lead AV support for small and large‑scale corporate conferences, meetings, and presentations held throughout the venue and affiliated properties such as the AdventHealth Training Center, Magic Carpet Aviation, and CNL offices.
• Lead, mentor, and evaluate a diverse team of full‑time, seasonal, and part‑time Event AV Technicians, ensuring consistent adherence to SOPs, event workflows, and safety standards.

• Collaborate with the Scheduling Coordinator to ensure proper staffing levels for all events, identifying skill gaps and recommending staffing adjustments as needed.
• Manage the AV Requests portal, ensuring timely and accurate fulfillment of hospitality and internal event needs on both game days and non‑game days

• Direct and coordinate AV setup, execution, and strike processes across multiple event types, including sports, concerts, corporate events, VIP hospitality, and off‑site activations.
• Serve as a technical resource for Audio & Video Engineering teams, supporting the integration and operation of specialized equipment in Kia Center and AdventHealth Training Center

• Coordinate with external vendors for equipment servicing, rentals, purchases, and technical support, ensuring cost‑effective and timely solutions.
• Provide advanced troubleshooting and diagnostics on complex AV, broadcast, and arena technology systems, including intercom, IPTV, lighting, projection, and networked AV systems.

• Work collaboratively with departments including Special Events, Live Entertainment, Corporate Partnerships, Basketball Operations, and others to deliver AV solutions that meet event objectives and expectations.

• Ensure excellent communication with event managers, and internal stakeholders to maintain clarity on event requirements, timelines, and deliverables.

• Operate PC and Mac platforms with video projection systems.

• Oversee the operation and maintenance of AV control systems such as Crestron/QSC Q-Sys, ensuring system reliability and proper configuration for events.
• Maintain oversight of AV equipment status, coordinating regular inspections, documenting deficiencies, and managing repair workflows.
• Manage installation, testing, and termination of audiovisual/data cabling, ensuring all infrastructure is organized, labeled, and up to professional standards.
• Operate spotlights, lighting equipment, and technical systems as needed for events.
• Track inventory of consumables including batteries, cables, power supplies, and accessories to ensure consistent event readiness.
• Perform light repair, preventive maintenance, and system adjustments as required.
• Execute additional duties as assigned to support department and organizational objectives

• Minimum of 4 years of professional audio/video technical experience in live events, broadcast, or venue environments.
• Bachelor’s degree preferred or equivalent professional experience required.
• Strong customer‑service orientation with the ability to support internal and external clients professionally.
• Advanced knowledge of audio/video principles, live event setups and sound reinforcement techniques.
• Working knowledge of analog and digital audio standards, along with general equipment maintenance best practices (strongly preferred).
• Previous experience in arena or large‑venue environments is strongly preferred.
• Ability to operate audio consoles (4–48 channels); experience with Yamaha QL and DM3 series consoles is a plus.
• Proficient in video signal connectivity, including fiber‑optic, SDI, and HDMI termination.
• Experience with IMAG production, truck dock production interconnectivity, IP‑based video distribution, and RIEDEL/CLEAR‑COM intercom systems.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and strong general computer skills.
• Ability to meet tight deadlines, multitask effectively, and perform well under pressure.
• Strong organizational, time‑management, and attention‑to‑detail skills.
• Excellent verbal and written communication skills.
• Demonstrates sound judgment and effective decision‑making abilities.
• Strong ability to prioritize and manage multiple projects while supporting multiple high‑level stakeholders.
• Ability to work independently with minimal supervision while demonstrating initiative and problem‑solving skills.
• Ability to collaborate effectively with colleagues, including those outside of direct supervisory responsibility.
• Strong interpersonal skills with the ability to build and maintain positive working relationships.
• Willingness and availability to work a flexible schedule, including nights, weekends, and holidays based on event and departmental needs.
• Knowledge and practice of proper two‑way radio communication etiquette.
• Strong teamwork skills with the ability to contribute to a positive, cohesive team environment.
• Ability to work all Magic home games plus a select number of non-Magic events. This includes the ability to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department.
• Proficient in all Microsoft Office products and other related computer skills required.

• Capability to stand, kneel and/or crouch for long periods of time
• Capability to climb ladders and scaffolding
• Capability to lift in excess of 50 pounds
• Capability to work in heights over 100 feet
• Capability to work in small cramped places

If this opportunity is a role you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.