The 3-time WNBA Champion Los Angeles Sparks are seeking a Ticket Operations Coordinator to support the organization’s ticketing processes across gameday operations, ticket sales fulfillment, customer service, and system administration. This role plays a critical part for ensuring an efficient and fan-friendly ticketing experience by supporting daily operations, managing box office needs, and assisting with the sales and servicing of all ticket products throughout the season and offseason. The position works closely with Ticket Sales, Membership Services, Marketing, and Revenue Strategy & Operations to ensure accurate, efficient, and high-quality ticketing execution. This position reports under the direction of the Manager, Revenue Strategy & Operations. This is a non-exempt, full-time position at $27/hourly.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Gameday & Box Office Operations
- Coordinate daily ticket sales and gameday Box Office operations
- Support gameday ticket operational needs, including running the box office member window, fulfilling ticketing needs, and troubleshooting issues
Ticket Fulfillment & Customer Support
- Accurately fulfil ticket requests and address ticket-related inquiries in a timely manner
- Maintain detailed records of ticket fulfillment activities, including tracking and responding to all requests submitted to the ticket operations inbox
- Practice and uphold department policies and promote high-quality customer service
Ticketing Systems & Event Builds
- Maintain knowledge of team ticketing platforms/systems and policies
- Support event and offer builds in the ticketing system, ensuring all ticketing assets are set up and maintained
Cross-Department Collaboration
- Work closely with the ticket sales and operations teams to align ticketing efforts
- Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
- Strong understanding of ticket operations, ticketing platforms/systems, or sports/entertainment sales processes
- Ability to communicate clearly and professionally with fans, partners, and internal teams
- High attention to detail, strong organizational skills, and a commitment to accuracy and data integrity
- Ability to manage multiple tasks, prioritize deadlines, and work effectively in a fast-paced environment.
- Familiarity with major ticketing platforms is preferred
- Strong interpersonal skills with a customer-service-driven mindset
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Sports Management, Business Administration, Marketing, Analytics, or related field.
- Minimum of 1–2 years of experience in ticket operations, sales, or analytics within a professional sports/entertainment sector
- Experience working with major ticketing platforms and/or box office operations
- Ability to work evenings, weekends, and holidays as required by the Sparks home game and event schedule.
PREFERRED:
- Experience working in professional or collegiate sports ticketing departments
- Familiarity with AXS or other major ticketing systems
- Strong customer service background with previous face-to-face fan interaction
- Experience in event operations or live entertainment venues
- Comfortable with data entry, reporting, and ticket operations maintenance
WORKING CONDITIONS
- Hybrid/onsite as required by Sparks events and game schedules
- Available to work on-site for Sparks home games and event
- Must be available to work flexible hours, including evenings, weekends, and holidays as required
This non-exempt; full-time position is compensated at $27 per hour.
**The application period for the Ticket Operations Coordinator position is open until January 18th, 2026.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
