IT Support Specialist

LA Clippers
Los Angeles, CA
Technical Services: Technical Support/Help Desk
We are committed to building the LA Clippers into a hard-changing and fiercely competitive sports organization and business entity. Our front office’s focus centers on Steve’s vision, which is comprised of the following 6 objectives:
1.    Win NBA Championships
2.    Build Our Brand / Generate Profit
3.    Make Staples Center Our Home Arena
4.    Become A Beloved Community Partner
5.    Drive Innovation
6.    Work Every Day to Transform the LA Clippers Into A World-Class And Globally-Recognized Sports Organization.
Job Summary 
The LA Clippers are looking for an IT Support Specialist to provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration. You should have experience working with workstations, mobile devices, OS, applications, phones, and networks. In addition, you should self-motivated and capable of handling a broad variety of Tier I IT tasks. 
Principal Duties and Responsibilities
*Support internal users and systems, and maintain other services and operations as needed.
*Setup, maintain, and deprovision internal user desktops/laptops/mobile devices, printers, phones, application software, security software, operating system software, back-ups, and miscellaneous network hardware and office equipment in a mixed (Windows, OS X) environment.
*Train end-users and be a knowledgeable advisor to end-users on devices, applications, networking, phone system and security practices.
*Setup and maintain audio/video systems for conference rooms and events.
*Perform helpdesk operations using ticketing, email, phone and collaboration tools.
*Maintain internal documentation on end-user applications, troubleshooting practices, network infrastructure, and office equipment.
*Develop overall group sales outreach plan, lead sales process, payments, and event fulfillment.
*Build or procure training materials on group projects for sales team as needed.
Characteristics / Qualifications
*Associates Degree in Computer Science/CIS or related field or equivalent work experience.
*General networking knowledge, including TCP/IP, DNS, HTTP(S), SMTP, FTP, RDP, SSH
*1-2 years in a technical helpdesk role.
*Experience troubleshooting Microsoft Office technologies
*Windows 10, Mac OS X user and desktop administration experience.
*Able to provide top-notch customer service to end-users.
*Willingness to learn and should be able to flourish in a fast-growing, dynamic environment.
*Effective interpersonal skills, both oral and written.
*A consistent track record in relationship building and networking skills with ability to communicate effectively and professionally.
*Entrepreneurial spirit with hands-on approach towards business.
*Ability to work normal daytime office hours (8-5) with flexibility to perform evening/off-hours maintenance at times.
*Ability to research, learn and work independently and as part of a team.
*Willing to learn new technologies and advance within the department.
Equal Opportunity Statement
The LA Clippers are an equal opportunity employer. It is the Clipper’s desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment.

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