Job Purpose: Assist all aspects of ticket operations for the Dallas Wings including a focus on assisting the Membership Service Department. This position will report to the Director of Ticket Operations.
Primary Duties / Responsibilities:
- Assist in the processing of season tickets, group and single game tickets. *
- Provide game-day support in ticket resolution with a focus on season ticket members at the box office window. *
- Assist with payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with to ensure account compliance.
- Assist with the building of price codes, plans, promo codes, group links and other event build needs.
- Assist in the creation of all online sales processes, including but not limited to single game, group, and season ticket sales.
- Responsible for executing all membership service ticket operations. *
- Be knowledgeable with various systems and venues to ensure the maintenance of all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures. *
- Assist with reports on as needed basis regarding performance against sales targets. This could include daily, weekly, and monthly.
- Develop relationships with other sports properties, leagues, and vendors to identify and share best practices in marketing and ticketing. *
- Other duties as assigned
Game Day Duties/Responsibilities:
- Assist with all ticket operations on game days. *
- Provide support to account executives and membership service. *
- Provide customer service to guests. *
- Float to other areas as needed once box office is closed.
Reporting Relationships:
This position reports to: Director of Ticket Operations
Do Other Positions Report to This Position? _X_ No __ Yes
If so, what titles report to this position and how many of each? Seasonal gameday staff as needed for Wings.
Job Requirements:
- Formal Education & Relevant Work Experience:
- Bachelor’s degree from a four-year college or university, and/or equivalent combination of education and experience.
- 1+ years of ticket management experience required
- Sports ticket sales experience preferred
- Work Location & Hours: Work is performed in the office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for both Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.*
Ideal Candidate Attributes/Competencies:
- Results oriented mindset
- Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills & attention to detail.
- Excellent time management skills with proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality
- Ability to adapt in a fast paced, ever-changing environment
- Ability to represent the organization as a brand ambassador.
Physical Requirements*
- Prolonged periods of sitting at a desk, working on a computer, walking and extended work hours.
- Must be able to lift up to 15 pounds at a time.
- Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
- Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.
*Indicates essential functions of position
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
