The Senior Account Executive is responsible for selling full menu ticket plans including season tickets and groups with the goal to maximize revenue and build relationships in Dallas/Fort Worth market.
Primary Duties / Responsibilities:
- Execute sales campaigns and training set by leadership.
- Meet or exceed seasonal sales goals set annually for each WNBA season by prospecting and qualifying new potential sales opportunities through selling full menu: full season, flex plan, group and premium.
- Identify new or additional business prospects by establishing a professional network, in addition to relationships with current members.
- Educate prospects on membership benefits and ticket usage best practices.
- Provide outstanding customer service to all ticket accounts and fans.
- Maintain a detailed database of our members and document all touch points in CRM.
- Assist in execution of customized season member program, benefits, and events to drive engagement.
- Execute the season ticket member upgrades, cross-selling, and renewal experience each season.
- Return all phone calls/e-mails within 24 business hours.
- Perform game-day responsibilities, including entertaining clients and creating new business opportunities.
- Develop relationships and partnerships with local civic and corporate contacts.
- Maintain or exceed daily/weekly hustle metrics as assigned by leadership.
- Follow the contact management guidelines.
- Participate and contribute to weekly sales and service department huddles and training sessions.
- Attending off-site events to generate sales leads.
- Other duties may be assigned.
Game Day Duties/Responsibilities:
- Assists with sales tables and manage fan experiences
- Providing customer service to clients, members and fans
- Prolonged standing, walking, and extended work hours.
- Must be available to attend all home games for Dallas Wings, as well as attend most community events. Games & events may take place on nights, weekends, and/or holidays.
Reporting Relationships:
This position reports to: Sr. Directior, Ticket Sales & Service
Do Other Positions Report to This Position? _X_No _ Yes
If so, what titles report to this position and how many of each?
Job Requirements:
- Formal Education: Bachelor's degree from a four-year college or university, and/or equivalent combination of education and experience
- Relevant Work Experience:
- 2+ years of sports sales experience and/or relevant experience required
- Work Location & Hours: Work is performed in the community, office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.
Ideal Candidate Attributes/Competencies:
- Results oriented mindset
- Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
- Excellent organizational skills & attention to detail.
- Excellent time management skills with proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality
- Ability to adapt in a fast paced, ever-changing environment
- Ability to represent the organization as a brand ambassador.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time.
- Prolonged periods of standing and walking
- Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
- Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.
*Indicates essential functions of job
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
