Job Purpose: The Merchandise Manager is responsible for overseeing all aspects of retail and merchandise operations for a professional sports team. This includes managing team-branded apparel, accessories, and memorabilia across physical stores, online platforms, and in-venue retail locations. The role ensures that merchandise strategies align with brand standards, maximize revenue, and deliver an exceptional fan experience.
Primary Duties / Responsibilities:
- Oversee the day-to-day operations of team stores and kiosks at the arena in coordination with official team merchandiser. *
- Manage inventory levels, purchasing, and replenishment to meet demand during peak seasons and events. *
- Manage the team’s online merchandise store, ensuring accurate product listings, pricing, and promotions. *
- Coordinate with marketing and merchandiser teams to enhance user experience and drive online sales.
- Collaborate with vendors, licensees, and team brand stakeholders to design and source team-branded merchandise. *
- Develop and execute strategies to increase merchandise sales across all channels including promotions around game-day themes and online sales cycles. *
- Analyze sales data and trends to forecast demand and adjust product mix accordingly.
- Maintain brand integrity across all merchandise and retail displays.
- Implement visual merchandising standards to enhance fan experience and drive sales. *
- Provide regular sales reports and performance analysis to leadership. *
- Ensure in arena stores always remain clean and presentable.
- Other duties as assigned.
Game Day Duties/Responsibilities:
- Serve as a front-line representative for the club in our in-stadium retail store locations. *
- Coordination with official merchandiser operations lead to ensure game-day operations and storefronts are setup and event ready. *
- Ensuring proper amounts of inventory for each game.
- Customer service and problem solving.
- Stepping into retail operations and fulfillment when needed.
Reporting Relationships:
This position reports to: EVP & Chief Facilities Officer
Do Other Positions Report to This Position? _X_ No __ Yes
If so, what titles report to this position and how many of each? Seasonal gameday staff as needed for Wings.
Job Requirements:
- Formal Education & Relevant Work Experience:
- Bachelor’s degree in Business, Marketing, Retail Management, or related field.
- 3–5 years of experience in retail or merchandise management, preferably in sports or entertainment.
- Strong knowledge of inventory management systems and e-commerce platforms.
- Familiarity with licensing and brand compliance in professional sports.
- Proficiency in business software (e.g., Excel, Word, PowerPoint).*
- Excellent organizational, communication, and leadership skills.*
- Work Location & Hours: Work is performed in the office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for both Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.*
Ideal Candidate Attributes/Competencies:
- Analytical skills for sales forecasting and trend analysis. *
- Be extremely detailed oriented and organized. *
- Strong leadership and ability to perform under pressure during live events.
- Excellent communication and collaboration with business, facility, and arena operations staff.
- Strategic thinking with hands-on technical proficiency.*
- Have excellent interpersonal skills and the ability to maintain positive, productive and supportive working relationships.
- Be able to contribute to a team environment.
- Be able to multi-task, work independently and handle creative feedback. *
- Excel at managing multiple concurrent projects at once, be self-directed, work independently and handling creative direction/feedback.*
- Be able to easily adapt to situational changes.
- Be able to work extended hours including nights, weekends, and holidays as needed. *
- Be able to identify areas of opportunity and propose potential solutions while continuing to lead projects without interruption.
Physical Requirements*
- Prolonged periods of sitting at a desk, working on a computer, walking and extended work hours.
- Must be able to lift up to 15 pounds at a time.
- Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
- Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.
*Indicates essential functions of position
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
