Dallas Wings
Manager of Group Ticket Sales
Dallas Wings - Manager
Arlington · TX
Ticket Sales · Ticket Sales Management · Sales
0
7
hours ago
The Manager of Group Ticket Sales will develop and execute group sales strategies, generate new business through prospecting and relationship building, and maximize revenue opportunities across schools, youth sports, community organizations, and corporate partners. Additionally, this individual will be responsible for building, hiring, training, and leading a new Group Sales Department, establishing sales processes, developing talent, and creating a high-performance culture focused on growth, accountability, and exceptional fan engagement.
Primary Duties / Responsibilities:
- Actively seek new clients through lead lists, cold calls, speaking engagements and networking events to meet or exceed individual revenue goal *
- Develop group sales strategies across the organization for the transition into a Downtown Dallas venue *
- Day-to-day management of group sales team members *
- Serve as the department's primary resource for group sales strategy, best practices, training, and account development *
- Monitor, manage and evaluate sales staff performance on an ongoing basis; set up and communicate clear sales revenue and training goals *
- Develop and maintain group sales forecasts, pacing reports, pipeline analysis, and revenue projections *
- Recruiting and hiring group sales team when needed
- Manage all individual pipelines for Group Sales Team *
- Collaborate with Ticket Operations to ensure accurate group order processing, seating fulfillment, inventory management, ticket distribution, and fan experience execution *
- Develop group sales renewal strategies to maintain and grow existing group business *
- Create and coordinate group leader events to strengthen relationships and drive new business *
- Collaborate with Marketing to develop strong theme nights to maximize group ticket sales *
- Oversee all group experiences and ensure they are executed effectively *
- Other duties may be assigned
Game Day Duties/Responsibilities:
- Oversee and manage all fan experiences
- Providing customer service to clients, members and fans
- Prolonged standing, walking, and extended work hours.
- Must be available to attend all home games for Dallas Wings, as well as attend most community events. Games & events may take place on nights, weekends, and/or holidays.
Reporting Relationships:
This position reports to: Chief Ticketing Officer
Do Other Positions Report to This Position? __No _X_ Yes
If so, what titles report to this position and how many of each?
- AE, Group Sales
Job Requirements:
- Formal Education: Bachelor's degree from a four-year college or university, and/or equivalent combination of education and experience
- Relevant Work Experience:
- 2+ years of sports sales experience and/or relevant experience required
- Minimum of 3 years of professional experience in ticket sales, group sales, sports business, business development, account management, or a related field preferred.
- 2+ years of experience generating group ticket revenue, managing group sales programs, or leading group sales initiatives preferred.
- Salesforce experience preferred
- Work Location & Hours: Work is performed in the community, office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.
Ideal Candidate Attributes/Competencies:
- A passion for the growing sports in Dallas/Fort Worth Metroplex.
- Ability to coach and develop sales professionals while maintaining personal sales production
- A passion for working in group ticket sales, with a goal driven mentality.
- A self-starter that is solution-oriented to help handle and resolve difficult situations in a calm and professional manner.
- Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective members.
- Ability to drive independent results, while simultaneously acting as a team player who thrives in a collaborative environment.
- Eagerness to learn.
- Results oriented mindset
- Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
- Excellent organizational skills & attention to detail.
- Excellent time management skills with proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality
- Ability to adapt in a fast paced, ever-changing environment
- Ability to represent the organization as a brand ambassador.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time.
- Prolonged periods of standing and walking
- Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
- Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.
*Indicates essential functions of job
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
