Database & CRM Specialist with MN Timberwolves & Lynx in Minneapolis · MN

MN Timberwolves & Lynx jobs
Sports Jobs in Minneapolis · MN
Technical Services: Computer Information Systems
Why Join the Pack?
At this organization, we do things a bit differently. We're not your typical sports franchise pouring all of our focus into the playing stage. We're about uniting together to push the culture forward, challenge the status quo, and accomplish things most didn't think was possible. Whether you're blazing trails in ticket sales, creating for our brands, or using your passion to elevate our vision, your contributions will always shine bright. Together, we are on a journey where chasing greatness is constant and breaking new grounds is a norm. Are you ready to bring your passion and creativity to the Pack? 

In this role you will be responsible for the ongoing support and execution of CRM functions for the organization. This role is the day-to-day contact for user questions and will execute the process for ensuring accurate user input. As a CRM champion you will work with many other groups to ensure the application meets the needs of the organization by innovating and implementing efficient processes. We are looking for a driven, ambitious and passionate individual to join our diverse team.

What would you do?
Reasonable accommodations may be made to you to perform these essential functions:
  • Lead the day-to-day management of the Microsoft CRM database, including data imports, data hygiene and user management.
  • Monitor and support the collection and management of all customer related data.
  • Efficiently route prospects to sales staff, monitor sales activity and provide reporting on sales effectiveness.
  • Build, document, maintain, and support custom workflows, custom views, and custom reports inside Microsoft Dynamics.
  • Collaborate with departments to ensure CRM is being utilized in the most efficient way.
  • Maintain a premier training curriculum for new and existing users.
  • Work with team to drive collection of critical data elements to enrich customer data and increase customer relationships.
  • Leverage the marketing automation platform to increase conversions and efficiency.
  • Develop tracking and reporting to inform digital marketing and demand generation campaigns.
  • Provide first-line support for all end-user CRM related issues and inquiries. This includes investigating issues, identifying solutions and implementing/recommending actions as needed.

What are your proficiencies or equivalent experiences?
  • Ability to communicate information in a clear and concise manner.
  • Detail oriented with a high degree of accuracy and ability to multitask.
  • Computer skills required: experience with Microsoft Office (Word, Power Point, Outlook). Proficiency in Excel, ideally with experience writing formulas and working with Pivot Tables. 
  • Able to work flexible hours including nights, weekends and holidays.
  • Ability to work well on a team and independently.
  • Ability to manage specific processes and tasks in the department under supervision.

Other important information about the job:
EEO Statement: The Minnesota Timberwolves and Lynx embraces diversity and inclusion, and are proud to be an equal employment opportunity organization. We care deeply for all of our employees, products, and community. 

E-Verify Statement: We participate in E-Verify and will provide the federal government with your Form I-9 information to prove that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Apply today for your chance to interview.

Job Questions:

  1. How did you hear about this job?

  2. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

  3. Please list your salary range preference.


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