Job Title: Senior Account Executive & Ticket Operations Coordinator - Wisconsin Herd
Class: Full-Time
Reports to: Director of Ticket Sales
Location: Oshkosh, WI
The Wisconsin Herd are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.
It all begins with outstanding talent. It all begins with YOU! #FearTheDeer
What We Offer:
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- 401K with company match
- Pet Insurance
- 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
- Unlimited PTO
- Professional Development through our internal learning & development program - Antler Academy
- Employee Resource Groups
- Milwaukee Bucks and NBA League Discounts
- Company Paid Parking and Phone Allowance
Summary:
The Senior Account Executive & Ticket Operations Coordinator’s primary responsibility is to generate revenue via prospecting and selling all offered NBA G League ticket packages to corporations and the general public including but not limited to full season memberships, half season ticket plans, party decks and group packages via phone calls, face-to-face appointments, in-arena meetings, and special events. In addition, this role will have a focus on ticket operations and ticketing administrative duties. This role also provides game-day support to ensure the franchise runs efficiently. This role has a dedicated focus in B2B sales.
Responsibilities:
- Generate revenue with primary focus of selling full season memberships
- Sell all offered revenue packages including season ticket memberships, half seasons, B2B and party decks
- Achieve and exceed weekly, monthly, and annual sales goals
- Meet daily/weekly outbound call and meeting expectations
- Discover/Meet new prospects by scheduling, coordinating, and conducting client meetings via phone, virtual meeting, in-person appointment, and networking events
- Proactively create opportunities for new business with existing customers
- Work all homes games to perform game day responsibilities, including entertaining clients and facilitating in-season sales initiatives
- Attend team and community events for purpose of improving sales throughout entire year
- Provide outstanding customer service to existing and prospective clients
- Work closely with all internal departments for cross-promotional initiatives and assist in all projects as needed
- Fulfill additional, game-day and basic office responsibilities as assigned
- Manage ticketing inventory & operations process in-market while collaborating with Milwaukee’s ticket operations team
- Ensure compliance with documented company and departmental policies
- Work with Milwaukee Finance and Analytics for reporting, finance deposits and commission payouts
- Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating existing customer base, and tracking sales activities
Game Day Responsibilities:
- Manage will-call and Team will-call staff
- Liaison with Arena’s Box Office Manager/Staff and MKE’s ticket resolution team
- Help as needed with game presentation, Fan Experiences Packages, on-court promotions, service, giveaway & program distribution, and entertainment acts when not working in will-call
- Be available to help with all game day projects which may include but is not limited to leading sales table, conducting seat visits, and facilitating in-season sales initiatives when not working in will-call
- Assist with arena set-up and breakdown of arena assets
- Additional tasks as assigned
Qualifications:
- High proficiency in both written and verbal communications (public speaking and presentation)
- Excellent relationship building, outgoing and interpersonal skills
- Self-motivated, conclusive, persistent, and results-oriented approach
- Highly motivated with strong work ethic, eager to learn daily and desire to be successful
- Ability to work well as part of team toward achieving department and company goals
- Strong time-management, interpersonal, and analytical skills
- Maintain high-level customer service and problem-solving skills
- Must have ability to navigate arena to visit clients and escort potential customers on tours and fan experiences both on game days and non-game days
- Must be available to work flexible hours based on changing priorities including nights, weekends, and holidays including all game days & team events
- Flexible ability to prioritize and handle multiple tasks/projects while working well under pressure to exceed customer expectations
- Experience in a ticket sales role preferred
- Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience
- Proficient digital literacy including experience with Microsoft Office products (Word, Excel, Outlook)
- Ability to learn and master new software programs including CRM platform and ticketing system (Ticketmaster, Archtics)
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
