Job Title: Ticket Sales Manager
Class: Full-Time, Salaried, Exempt
Reports to: Wisconsin Herd President
Location: Oshkosh, WI
The Wisconsin Herd are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged.
It all begins with outstanding talent. It all begins with YOU! #FearTheDeer
What We Offer:
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- 401K with company match
- Pet Insurance
- 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
- Unlimited PTO
- Professional Development through our internal learning & development program – Antler Academy
- Employee Resource Groups
- Milwaukee Bucks and NBA League Discounts
- Company Paid Parking and Phone Allowance
Summary:
This creative and driven sales executive will lead, and delegate responsibilities outlined below for the Wiscosin Herd ticket sales team. Core to this role is the ability to drive revenue while training, mentoring, and assisting with the sales process. This includes prospecting, building relationships, and closing business in coordination with the general sales process and focus of the tickets sales and service team for the Wisconsin Herd.
The Herd Ticket Sales Manager will report directly to the President and interface with Herd company departments and the Milwaukee Bucks ticket sales & operation teams as needed to achieve goals.
Responsibilities:
- Lead Herd ticket sales team to meet or exceed annual budgeted ticket sales goals.
- Hold reps accountable to achieve, meet & exceed daily hustle metrics, outbound effort and revenue goals.
- Increase ticket sales revenue with primary focus on season tickets and B2B group ticket sales.
- Directly sell new and existing season tickets along with other ticket revenue products.
- Recruit, hire, train, and mentor sales team while overseeing daily activities. Execute performance feedback and reviews weekly.
- Lead sales process of season ticket sales team members from start to finish – attend appointments as needed, assist in assessment and qualification of potential clients, present solutions, close sales, and fulfill terms of every season ticket & B2B sale.
- Responsible for strategic call campaigns, scripting, events, and ticket packages resulting in revenue generation.
- Develop relationships with new customers, diversify customer base, produce, and increase sales revenue.
- Maintain ongoing relationships with existing customers, secure repeat business and growth by recognizing and fulfilling valuable opportunities.
- Measure effectiveness of sales activities and provide recommendations to company President.
- Research continuous improvement opportunities, offer ideas and suggestions and then communicate and implement approved decisions with the sales team.
- Find revenue generation best practices & ideas from other teams/sports and appropriately implement.
- Solicit customer feedback and use information to improve efficiency and effectiveness of responding to customer needs. Provide exceptional customer service and resolve customer issues within franchise rules and protocols.
- Work all home games to perform game day responsibilities, including leading and facilitating in-season sales initiatives.
- Attend and assist with community events/program (i.e. school visits) as needed throughout the entire year.
- Manage ticketing inventory & operations process in-market & in collaboration with Milwaukee’s ticket operations team.
- Ensure compliance with documented company and departmental policies.
- Work with Milwaukee Finance and Analytics for reporting, finance deposits and commission payouts.
- Prepare various company documentation, reports, and statistical data for the purpose of soliciting new business, updating existing customer base, and tracking sales activities.
Game Day Responsibilities:
- Coordinate and manage all in-season sales efforts during games.
- Effectively handles customer issues.
- Manage Will-Call staff.
- Help as needed during game time.
- Provide oversight and feedback regarding delegated tasks.
- Assist with setup and breakdown of arena assets.
Qualifications:
- Must have 7+ years of experience in ticket sales and service role.
- Bachelor’s degree in marketing, business, sport management, or a related field or equivocal experience preferred.
- Previous management of a team in a sales environment.
- Proven ability to train new sales team members.
- Excellent communication skills – interpersonal, verbal, and written (public speaking and presentation).
- Basic knowledge of finance with ability to manage weekly/monthly finance and ticketing settlements & bank deposits.
- Proficient in Ticketing software; knowledge of Ticketmaster a plus.
- High proficiency in Microsoft Office products.
- Excellent relationship building and interpersonal skills.
- Decisive, persistent, process and results oriented.
- Committed and punctual with strong time management, organizational, and analytical skills.
- Strong work ethic and high personal accountability.
- Ability to be flexible, prioritize, manage multiple tasks/projects and staff needs.
- Must be able to work non-traditional hours in a non-traditional setting including nights, weekends, and holidays.
- Ability to work well under pressure.
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
