Job Title: CRM Coordinator
Class: Full-Time
Reports to: VP, Ticket Operations and CRM
Location: Milwaukee, WI
The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.
What We Offer:
• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• 401K with company match
• Pet Insurance
• 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program – Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Company Paid Parking and Phone Allowance
What We Offer:
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
- Unlimited PTO
- Professional Development through our internal learning & development program - Antler Academy
- Employee Resource Groups
- Milwaukee Bucks and NBA League Discounts
- Qualified Parking and Phone Allowance
Summary:
The Milwaukee Bucks are looking for a coordinator that will support the management of the organization’s Customer Relationship Management (CRM) system, focusing on the needs of Ticket Sales, Marketing, Business Development and Finance. A successful candidate possesses a passion to learn and improve processes, strong technical and analytical aptitude, and the ability to partner with various stakeholders.
Key Responsibilities:
- Support administration and optimization of the organization’s CRM platform to drive fan engagement, ticket sales, and revenue growth
- Serve as the primary point of contact for CRM users across organization.
- Support lead distribution process across Sales, Service, and Private Event sales teams.
- Evaluate sales pipelines and develop workflows/automation to enable sales efficiency.
- Support all users of the CRM system within the organization.
- Implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations.
- Proactively engage with Sales, Marketing, Business Development and Finance leadership to define and document opportunities to improve the platform.
- Develop and deliver CRM training for staff across sales, marketing, and operations, including creation and maintenance of onboarding and training resources.
- Collaborate with internal CRM users and external vendors to support system enhancements and integrations.
- Work with CRM vendor’s customer support and internal IT department to troubleshoot and resolve technical issues.
- Ensure proper usage of CRM.
- Lead day to day management of data cleansing, data entry accuracy, validation, and data integrity.
- Support in the development of customized reports and dashboards to measure the success of campaigns and other ongoing projects.
- Other tasks, as assigned by VP, Ticket Operations and CRM
Qualifications:
- Bachelor’s degree in Sales, Marketing, Analytics/Math/Data Science, Computer Science, Business, or related field
- Proficient user of Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Power BI)
- Analytical and conceptual thinker that is detailed and results oriented
- Proactive problem-solver with the ability to successfully manage multiple projects simultaneously
- Ability to be a great partner with key constituents as appropriate
- Ability to work effectively in a fast paced, team environment
- Ability to work nights, weekends, and holidays as needed given the nature of the sports and entertainment business
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
