Job Title: Manager, IT Support

Reports to: Director, IT

Manages: IT Support Engineers

Position Summary: This position focuses on four main functions: (i) Manage the IT Support Desk personnel and ITSM System, (ii) Manage technology and IT Support personnel for events at UHTC and Crypto.com Arena, (iii) Manage Desktop and Server maintenance, and (iv) Create and maintain technical documentation.

Essential Functions (Duties & Responsibilities**):

Manage and support the IT Help Desk
Manage and support the Desktop Configuration Management Systems (Intune and JAMF)
Help manage and support Lakers Organization Event Technologies at UHTC and Crytpto.com Arena
Help manage and support the ITSM System
Assist in maintaining Server and Domain Infrastructure
Assist in maintaining cloud services and infrastructure
Analyze Dashboards and Reports from Azure, Intune, JAMF and ServiceNow and recommends resolutions
Create and maintain IT Documentation
Update Service Tickets with appropriate resolution information
Provide after-hours support when needed
Backup the IT Support and Tech Coordinator when needed
Help maintain and enforce IT/CyberSecurity Standards and Processes
Ability to adapt to an ever-changing environment and changing priorities

**Responsibilities subject to change based on organizational needs and direction from management.

Education/Certification:

Preferred to have certifications/education in at least one of these areas: JAMF, ServiceNow, Microsoft EndPoint Manager (Intune), Mac OSX, or Azure
Bachelor’s degree in IT or related field (or equivalent combination of education/experience)

Previous experience:

Minimum of five (5) years of experience installing and maintaining enterprise computer systems and other IT infrastructure
Minimum of one (1) year of experience managing a team
Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
Experience working within an ITSM Solution (ServiceNow is a plus)
Experience writing How-to documentation for users and technical administrators
Experience working in sports or entertainment a plus
Experience with Azure and Office 365 (Hybrid Mode)
Experience with Microsoft Intune MDM and AutoPilot Deployments a plus
Experience with JAMF MDM and MAC OS deployments a plus
Experience successfully managing a team to complete a project

Supported Technologies:

Windows Server
Active Directory, DNS, DHCP, File and Print Services, Remote Desktop Services, DFS
Azure AD and hybrid environments
Microsoft Windows Desktop 10/11
Apple OSX
Apple IOS Devices
Office 365 and the MyApps Portal
Exchange online in Hybrid Mode
ServiceNow
TeamViewer
Cisco Unified Communications
Microsoft Teams and Zoom
Aruba Switching and Wireless
Hyper-V and VMWare
CRM
TicketMaster Archtics
Cloud Services
SAML/Oauth/SSO/MFA
Maintain Technical Documentation
Inventory controls
Conference Room Technologies and Audio/Video Support
Stadium Infrastructure

Knowledge, skills, abilities:

Must be a Self-Starter; Highly Motivated Individual
Exceptional oral and written communication skills are a must
Desire to learn and implement new technology
Exceptional time management skills
Proven ability to work in a fast-paced environment
Organized with a high attention to detail
Ability to work well with other

Physical Demands: Must be able to lift a min of 50lbs.

Location: El Segundo (offices M-F, all G-League games, and Lakers Gaming Events), downtown Los Angeles (Crypto.com Arena for all Laker home games), all pre-season games, and other occasional off-site events, as needed

Travel: Less than 15% of the time; willing travel to all pre-season game locations

Hours: Regular office hours, except on home game days. Overtime is mandatory; must be available to work evenings, weekends and holidays.
The Los Angeles Lakers, Inc. requires its employees to be fully vaccinated and boosted against COVID-19 prior to their first day of employment unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated. Being fully vaccinated means that it has been at least 14 days since you received the last required dose of COVID-19 primary vaccination with vaccines authorized by FDA (Pfizer, Moderna and Johnson & Johnson) or World Health Organization (e.g., AstraZeneca), and boosted means that you have received a booster dose authorized by the FDA or World Health Organization. As a condition of employment, you will be required to provide proof that you are fully vaccinated and boosted before you can begin to actively work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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