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Manager, Business Operations - South Bay Lakers with South Bay Lakers in El Segundo, CA

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Marketing: Business Development
Title:  Manager, Business Operations - South Bay Lakers 
Position Summary: The Manager, Business Operations is the connection point between the G-League and South Bay Lakers business operations. This position will research best practices from around the G-League to inform South Bay Lakers operations. It is responsible for meeting regularly with each of the department heads who oversee South Bay Lakers business activities, to collaborate on plans to achieve business goals. This position is also responsible for driving brand recognition and customer loyalty for South Bay Lakers. It will be active in the South Bay community and will identify creative ways to capitalize on SBL and training facility. 
 
Key metrics used to evaluate performance: 
  • Feedback from business department heads
  • Customer lifetime value (Present value of the future cash flows attributed to the customer during his/her entire relationship with the company)
  • Ability to leverage data in decision-making and recommendations to department heads 
  • Community perception of South Bay Lakers

Essential Functions (Duties & Responsibilities): 
Business Function Liaison
  • Serve as a liaison between South Bay Lakers and business functions
  • Work cross-functionally to explain vision, inform, set goals, and execute South Bay Lakers business objectives
  • Attend staff meetings, as scheduled by COO/CMO
  • Collaborate with Facilities & Building Ops on ways to monetize the new training facility

G-League Emerging Trends and Best Practices
  • Research recent trends and share G-League best practices from other teams
  • Represent South Bay Lakers on monthly Team Presidents calls
  • Meet regularly with Vice President, Research & Development, for any updates relating to League benchmarks and best practices
  • Travel to League meetings, as needed
  • Interface with TMBO League representative, loop in Ticketing department and Sales Manager, South Bay Lakers, as needed
  • Submit Arena Dates to League
  • Organize meeting to discuss with stakeholders (Facility & Building Ops, Ticketing, Basketball)
 
South Bay Lakers Marketing
  • Marketing Events in conjunction with Manager, Ticket Sales & Marketing
  • Find and attend community events to drive brand recognition in South Bay (e.g. farmers markets, basketball tournaments, youth groups, Girl Scout events, other El Segundo events like Halloween events, Christmas Tree Lighting, etc.)
  • Chamber of Commerce
  • Leverage participation to build future South Bay Laker fan pipeline
  • Decide on cities and pay for memberships
  • Attend Chamber events and represent South Bay Lakers organization 
  • Organize and host a few chamber mixers at South Bay Lakers games in new facility
  • Communicate opportunities to Community Relations and Ticketing departments
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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