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General Description:
The Quality Control Coordinator plays a critical role in ensuring the Houston Rockets and Toyota Center deliver a world-class experience for fans, guests, partners, and team members. This position oversees daily quality standards across the arena including cleanliness, event readiness, guest-facing touchpoints, and back-of-house operations to ensure our venue consistently meets NBA and organizational expectations.
RESPONSIBILITIES include but are not limited to:
Reporting to the Toyota Center’s Manager of Planning and Projects of Facility Services, this position has the following primary responsibilities:
- Inspect all areas of the facility and document any areas in need of attention (repair, cleaning, retrofit, project work).
- Generate spreadsheets, prioritize projects, and coordinate duration of project from start to finish.
- Work with Facility Services Managers to plan, schedule and price out various projects including coordination with 3rd party contractors.
- Generate weekly spreadsheets tracking costs associated with projects. Work closely with all departments to assess work order needs and provide estimates.
- Manage Arena Operations work order system
- Create, distribute, track and close work order request when complete.
- Oversee the quality and accuracy of work orders to ensure correct action was completed. Assist Manager of Planning and Projects in coordinating maintenance procedures and equipment/building repairs.
- Generate invoices to internal and external parties in conjunction with the Finance department.
- Review Dispatch call log from each event to follow-up on items that need attention and incorporate them into the work order process to ensure timely completion.
- Generate facility equipment repair logs, preventative maintenance schedules and safety inspections for Arena Operations ensuring proper project management by using Maintenance Management System (MMS).
- Oversee inventory control of materials needed for Arena repairs.
- Perform proper methods of labeling, storing equipment materials and supplies in an organized, safe manner.
- Assist with organizing and maintaining O&M manuals, blueprints and drawings for Toyota Center.
- Familiar with and able to apply building codes, rules and regulations to maintenance and repair requests.
- Operate equipment such as, pallet jacks, forklifts, access lifts or other light powered driven equipment.
- Other duties as required.
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
MINIMUM QUALIFICATIONS:
- High School diploma required.
- Minimum of 2 years’ experience in facility project management.
- Proficiency in MS Office, advanced Excel, and maintenance management software.
- Extensive building maintenance/project work background.
- Good interpersonal skills.
- Good initiative, eager to learn, and capable of managing multiple projects.
- Excellent organizational skills.
PHYSICAL & MENTAL REQUIREMENTS:
- The employee is regularly required to stand, sit, walk, use handle, or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed considering the strong focus on external communications and relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
