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GENERAL DESCRIPTION:
The Houston Rockets are looking for energetic, engaging, and outgoing individuals to join our new Upper-Level Engagement Team, dedicated to enhancing the fan experience in the upper concourse during home games. This team will play a key role in boosting crowd energy, building home court advantage, and creating unforgettable moments for our guests.
RESPONSIBILITIES include but are not limited to:
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Create meaningful and positive interactions with upper-level fans throughout the game
- Lead cheers, chants and call-and-response prompts to energize fans and boost crowd engagement
- Distribute promotional items and participate in activations like t-shirt tosses, prize giveaways, and in-stand contests
- Assist with interactive fan elements in the upper bowl during timeouts and breaks
- Collaborate with the Game Presentation staff to time activations with key in-game moments like big plays, runs, or momentum swings
- Serve as a visible, approachable, and enthusiastic ambassador for the team, ensuring upper-level fans feel included, heard, and hyped
- Work with the Game Presentation Manager and other game presentation personnel with rehearsals for all upper bowl activations, sponsored timeouts, special ceremonies, and intros.
- Assist with pre-game and post-game concourse activations as needed
MINIMUM QUALIFICATIONS:
- Background in sports, live entertainment, production, staging, event planning and/or game presentation is preferred.
- Experience in event coordination or crowd engagement is a plus.
- Comfortable performing, leading chants, and interacting in front of large crowds
- Strong improvisational skills and the ability to read the energy of the crowd and adjust accordingly
- Excellent communication, teamwork, and interpersonal skills
- Reliable, punctual, and able to work in a fast-paced environment
PHYSICAL & MENTAL REQUIREMENTS:
- The employee is regularly required to stand, sit, walk, use handle, or feel, reach, stoop kneel, crouch or crawl, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs weighing up to 50 pounds.
- The employee must be able to adjust to changing work hours and locations as needed considering the strong focus on external communications and relationships.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
