Houston Rockets
Part-Time Guest Services Representative
Houston Rockets - Part Time
Houston · TX
Guest Services
1
1
hours ago
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General Description:
The Part-Time Guest Services Representative serves as the front-line ambassador for all events, including NBA/WNBA games, concerts, and special events. This role is responsible for creating a welcoming, safe, and high-energy environment by providing exceptional customer service and assisting guests throughout the venue. This position plays a key role in delivering a memorable fan experience aligned with the organization’s commitment to Passion, Accountability, Customer Focus, and Teamwork.
Responsibilities include but are not limited to:
- Greet guests in a friendly, professional, and energetic manner upon arrival
- Assist guests with directions, seating locations, and general venue information
- Provide accurate event details, including promotions, amenities, and policies
- Proactively engage with fans to enhance their overall experience
- Staff assigned areas such as entry gates, concourses, seating sections, and premium areas
- Assist with ticket scanning, ushering, and crowd flow management
- Ensure all assigned areas are clean, organized, and guest-ready
- Support pre-event, event, and post-event responsibilities
- Monitor guest behavior and maintain a safe, positive environment
- Ensure compliance with venue policies and code of conduct
- Identify and escalate issues to supervisors or security when necessary
- Assist with emergency procedures and provide support during incidents
- Address guest concerns calmly and professionally
- Provide solutions in real-time or escalate concerns to supervisors
- Maintain a customer-first approach in all interactions
- Work closely with Guest Experience Supervisors, Security, Ticket Operations, and other departments
- Participate in pre-event briefings and team huddles
- Support team members to ensure a seamless guest experience
QUALIFICATIONS:
- High school diploma or equivalent
- 1-3 years of customer service experience
- Excellent social and leadership skills with a diverse staff
- Tenacious work ethic
- Detail oriented and highly organized with an ability to handle multiple tasks and adapt to change
- Ability to work flexible hours including evenings, weekends, and holidays
- Must be able to work 70% of the Toyota Center events each month.
Physical & Mental Requirements:
- The employee is regularly required to stand, sit, walk for an extended period of time; use handle or feel; reach; stoop; kneel; crouch or crawl; connect with others.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- Ability to receive detailed information through oral communications from guests, radios and overhead sound
- Will be able to transfer and move items for departmental needs.
- Will be able to adjust to changing work hours and on-site locations as needed in light of the strong focus on external communications and relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
