Houston Rockets
Part-Time Event Day Elevator Usher
Houston Rockets - Part Time
Houston · TX
Event Guest Relations
0
8
hours ago
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General Description:
The Event Day Guest Experience Elevator Usher plays a key role in delivering an exceptional, safe, and seamless guest journey at the Toyota Center. This position is responsible for managing elevator flow, assisting guests with navigation, and ensuring a welcoming, organized environment throughout every event. Must have a calm demeanor and be able to communicate issues clearly. A working knowledge of building operations is also needed to be able to direct information accordingly. As a visible member of the Guest Experience team, this role is perfect for individuals who thrive in a fast-paced, high-energy setting and are passionate about creating memorable moments for fans and visitors.
RESPONSIBILITIES include but are not limited to:
- Create a best-in-class guest experience.
- Always maintain neatness in assigned areas.
- Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
- Provide directional assistance to various locations throughout the facility
- Ensure that proper passenger load guidelines are followed and be alert to any malfunction Make sure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator. Notify Event Supervisor and/or Security by radio if issues or emergencies arise
- Enforce rules and regulations of the building (i.e. no smoking)
- Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees. May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period
- Must be able to work 70% of the Toyota Center events each month
MINIMUM QUALIFICATIONS:
- At least 18 years of age
- 1-3 years of customer service experience
- Must work 70% of scheduled events each month
- Possess enough technical aptitude to understand and operate the elevator
- Excellent customer service skills
- Excellent social and leadership skills with a diverse staff
- Ability to work with minimal supervision
- Sound judgement and quick decision-making capability
- Good verbal and interpersonal skills required
- Carry a pleasant impression of the company through courteous and sincere conduct
- Professional presentation, appearance and work ethic
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to interact with all levels of staff up to and including senior leadership.
PHYSICAL & MENTAL REQUIREMENTS:
- This role requires standing and sitting for the majority of shifts.
- Must be comfortable sitting in an enclosed environment and high-traffic fast paced environments.
- The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
