Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment. If you are ready to bring your best to the dynamic, high‑performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.

JOB SUMMARY:

The Manager of Ticket Operations will work with the Vice President and Senior Director of Ticket Operations to oversee all aspects of ticket operations for events held at Rocket Arena. This includes sporting events and other non-sporting events as assigned. Responsibilities include inventory management, event reporting, website content management, and oversight of full-time, part-time, and game day staff. This position also collaborates with the Ticket Operations Leadership Team on strategic planning for ticketing projects, including system upgrades and user training. Additionally, the role works with Rocket Arena sales teams—covering season, single-game, and group sales—and third-party ticketing vendors to develop and manage offers and packages that drive sales.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversee all aspects of ticketing and event management, including single-game, group, and season ticket sales.
• Manage and update Rocket Arena’s website content using a content management system, ensuring event details, purchase links, and other relevant information remain current.
• Participate in the planning, development, and execution of Ticket Operations projects.
• Monitor ticket sales performance and provide daily, weekly, and monthly reports as required.
• Create and maintain operational processes using innovative tools to improve efficiency.
• Develop and implement solutions to customer service issues, collaborating with ticket sales and service management for proper follow-up.
• Foster a positive, high-performance culture within the Ticket Operations department while building productive relationships with other departments.
• Serve as one of the main points of contact with the ticketing vendor for all internal communications, troubleshooting, and platform enhancements.
• Resolve customer concerns and complaints promptly and professionally.
• Perform other duties as assigned by the Vice President and/or Senior Director of Ticket Operations.

REQUIRED QUALIFICATIONS:

• Previous box office experience within a professional entertainment or sports venue preferred.
• Expertise in ticketing systems, with the ability to guide upgrades, conversions, and day-to-day event management.
• Strong attention to detail and proactive in anticipating challenges and creating effective ticketing and customer service solutions.
• Proven leadership skills with a commitment to developing and mentoring team members to enhance performance and career growth.
• Exemplary interpersonal skills—cooperative, courteous, and patient with colleagues and guests.
• Strong communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft 365 products.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays, consistent with the entertainment industry.
• Ability to effectively multi-task in a fast-paced work environment.
• Flexible schedule availability due to the inherent nature of the entertainment industry.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.