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Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Arena— then we want to talk to YOU!
JOB SUMMARY:
Under the leadership of the IT Operations Manager, the Jr. IT Support Specialist installs, configures and troubleshoots MacOS and windows devices in a high-paced arena environment. Being able to make quick, accurate decisions on diagnosing and troubleshooting computer issues is paramount. Must be able to work with every department in supporting technical issues. Responsible for handling basic technical queries, escalating more complex problems and ensuring a positive support experience for end-users. This role requires excellent communication skills, strong technical foundation and the ability to solve problems efficiently.
IMPORTANT NOTES:
- We are unable to sponsor, OR take over sponsorship of employment visas. To be considered for this role, candidates MUST be legally authorized to work in the US without visa sponsorship.
- This is an ONSITE position requiring working in office at Rocket Arena. Local candidates strongly preferred.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Serve as the first point of contact for customers or internal users experiencing technical issues.
- Flexible schedule that includes an on-call rotation for after-hours support.
- Be available to work a flexible schedule on a frequent basis, including nights and weekends.
- Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue.
- Assist with onboarding of new users, including computer setup and deployment for new employees using standard hardware, images and software.
- Must be able to effectively troubleshoot and configure MacOS and Windows devices.
- Provide support via phone, email, chat and ticketing systems.
- Assist with common IT requests such as password resets, software installations and basic network troubleshooting.
- Repair hardware such as televisions and custom-built computers.
- Assist with internal and external meeting support including Microsoft Teams Meeting rooms.
REQUIRED QUALIFICATIONS:
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience. Bachelor's degree preferred.
- 6-12 months related experience and/or training; or equivalent combination of education and experience.
- 1 year minimum experience in MacOS.
- 1 year minimum experience in Windows 10, Windows 11, Microsoft Office 365, Network troubleshooting.
- Excellent communication and organizational skills.
- Keen attention to detail, memory of patterns, and interest in problem-solving.
- Client PC connectivity troubleshooting - ethernet, TCP/IP and VPN.
- Office 365 troubleshooting.
- Remote PC management applications.
- Good understanding of computer systems, mobile devices and other tech products.
- Experience with OSX troubleshooting and configuration.
- A+, N+ Certification a plus.
- Apple certifications a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
