Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. Fueled by an unapologetically bold, inclusive and high-impact culture, we strive to recruit individuals who are enthusiastic and purposeful in carrying out our vision as transformative leaders in sports and entertainment. If you are ready to bring your best to the dynamic, high‑performance environment of the Cavs, Cleveland WNBA, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.

JOB SUMMARY:

Under the direction of the Senior Benefits and Wellness Director, the Benefits and Wellness Coordinator supports the delivery of a seamless, engaging, and compliant benefits and wellness experience for Cavaliers Holdings, LLC Team Members. This role plays a key part in administering core benefit programs, driving wellness initiatives, and enhancing employee engagement through effective communication and program execution. The Benefits and Wellness Coordinator serves as a trusted resource to Team Members and handles sensitive information with a high level of discretion.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support the accurate and timely administration of company benefit programs, including medical, dental, vision, FSA/HSA, life, LTD, and 401(k).
• Serve as a primary point of contact for Team Member benefit inquiries; troubleshoot claims and coverage issues and escalate complex matters as needed.
• Partner with carriers and brokers to maintain and update benefit education materials, including guides, FAQs, and intranet content.
• Guide new benefit-eligible Team Members through benefit offerings and enrollment decisions.
• Ensure timely and accurate processing of enrollments, qualifying life events, and terminations.
• Maintain and audit benefit data in Dayforce (HCM), including payroll deductions, to ensure accuracy and compliance.
• Support Open Enrollment planning and execution, including communications, employee education sessions, and enrollment tracking.
• Maintain working knowledge of applicable regulations (COBRA, ACA, FMLA, ERISA) and support compliance activities, audits, and reporting as needed.
• Support the design, implementation, and continuous improvement of the company’s wellness program, aligning initiatives with organizational goals and culture.
• Drive awareness and participation in wellness initiatives through creative programming, challenges, and events (e.g., Health & Wellness Fair, BeWell Breaks).
• Partner with carriers and wellness vendors to evaluate program effectiveness using data and participation metrics.
• Identify opportunities to enhance the employee experience by integrating wellness into daily work life.
• Provide recommendations on wellness initiatives, engagement strategies, and program investments.
• Support Team Member engagement initiatives, including social events, recognition efforts, and milestone programs (e.g., Family Day, Holiday Party, Milestone Trips).
• Serve as a liaison to Team Member Resource Groups, helping coordinate programming and communications.
• Develop and manage communications related to benefits, wellness, and People & Culture initiatives across multiple channels (email, presentations, intranet, print).
• Ensure communications are clear, engaging, and aligned with company branding and culture.

• Other duties as assigned

REQUIRED QUALIFICATIONS:

• Bachelor’s degree required; preferred fields include Human Resources, Communications, Health Promotion, Nutrition, or related areas.
• 2–3 years of experience in benefits administration, wellness program coordination, or a related HR function.
• Experience working within a Human Resources or People & Culture team preferred.
• Knowledge of HIPAA and wellness program compliance guidelines preferred.
• Working knowledge of benefits administration and relevant regulations (COBRA, ACA, FMLA, ERISA).
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Effective communicator with strong interpersonal, written, and presentation skills.
• Ability to analyze data and use insights to improve programs and engagement.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and experience with HCM systems (Dayforce preferred).
• Collaborative team player with the ability to build relationships across all levels of the organization.
• Demonstrates a proactive, detail-oriented, and solutions-focused approach to work.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Actual compensation will depend on your experience, education/credentials, skills, and how they fit our organizational needs. Rock Entertainment Group offers a robust perks package with healthcare, dental, vision, retirement, and more!