Hornets Sports & Entertainment (HSE) is a leading sports and entertainment organization dedicated to excellence both on and off the court. With new leadership and a strong strategic vision, HSE is focused on building a premier NBA franchise and delivering best-in-class experiences for fans, partners, and employees.

In addition to Charlotte Hornets basketball, Spectrum Center serves as a premier venue for concerts, family shows, and major sporting events. HSE is committed to positively impacting the Charlotte community by fostering connection, inclusion, and engagement through sports and live entertainment.

HSE is seeking a Premium Sales & Service intern to support the Premium Sales & Service team in delivering world-class experience to premium clients, prospects, and partners. This role assists with premium inventory management, client service initiatives, event preparation, and sales outreach. The intern will gain hands-on experience in professional sports business operations, including hospitality, customer relationship management, and revenue-generation strategies within an NBA environment.

This is a paid, in-person internship. Each intern will be paid $15.00 per hour, with the ability to work 30 hours max per week. The 2026-2027 season long program runs from September 7, 2026—April 23, 2027.

Core Values

HSE embodies the following core values

•  Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

HSE is an equal opportunity employer and value diversity at our company. HSE does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Essential Duties and Responsibilities

• Assist with prospecting for new premium tickets leads through targeted research, database work, and outbound communication.
• Help prepare sales materials, presentations, product information, and premium experience collateral.
• Support the service team in delivering exceptional hospitality to premium clients, including suite owners, courtside members, and club seat holders.
• Provide on-site event support on game nights—welcoming guests, addressing inquiries, resolving service issues, and assisting with premium hospitality activations.
• Update and maintain CRM records to ensure accuracy of client information, interactions, and sales activities.
• Assist with the coordination of premium events, including logistics, check-in, communications, and follow-up reporting.

• Participate fully in the internship program, including workshops, speaker series, job shadow opportunities, and the intern project.
• Perform other tasks as assigned by manager

Required Skills, Experience, and Abilities

To be successful in this position, you should demonstrate the following:

• Recent college student or graduate with a degree in Business, Sport Management, Communications, Marketing, Hospitality, or a related field, or equivalent relevant experience preferred.
• Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program.
• Strong interpersonal and communication skills, with the confidence to interact with premium clients and corporate partners.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects and adapt to fast-paced environments.
• Proficiency in Microsoft Office Suite; familiarity with CRM systems preferred.
• Experience in customer service, sales, hospitality, or event operations preferred.
• Highly motivated with strong written and verbal communication skills
• Personable, enthusiastic, and energetic
• Able to maintain confidentiality and use discretion when privy to sensitive information
• Able to thrive in a rapidly changing, deadline driven environment
• Presents self in professional manner and able to interact with all levels of the organization and outside contacts.
• Ability to work extended hours including nights, weekends, holidays, and all home games

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.