BSE Global (“BSE”) is a multifaceted sports, entertainment, and hospitality business that brings people together to experience music, sports, and culture through our teams and venues. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court. 

SUMMARY

The Vice President, Hospitality will be a pivotal member of the Hospitality team as a strategic partner to the Chief Hospitality Officer and the EVP of Operations & GM at Barclays Center and closely supporting the Operations and Events teams. The VP will have comprehensive oversight of BSE Global’s expanding Restaurant Operations, the VIP Guest Experience team, and the Brooklyn Wine Club – setting and achieving enterprise-wide goals and offering a premier host of world-class hospitality and curated guest and member programs. 

The ideal candidate will be entrepreneurial and agile. They will embody a profound sense of hospitality and robust business acumen, proven by a record of leading teams through both early-stage development and sustained, scalable growth, consistently striving for excellence and innovation. 

This role reports directly to the Chief Hospitality Officer. 

WHAT YOU WILL DO:

Leadership  

• Oversee all aspects of Restaurant Operations, VIP Guest Experiences, Brooklyn Wine Club & Future Business Opportunities - setting the vision, strategy, and operational goals that align with BSE Global’s mission and growth ambitions.
• Lead, inspire, and empower the hospitality teams responsible for delivering elevated experiences. Foster a culture of collaboration, innovation, integrity, and service, engaging leaders and team members to drive initiatives forward.
• Serve as the primary hospitality liaison to owners, investment partners, and the Executive Leadership Team, effectively communicating program performance, guest feedback, and strategic opportunities.
• Stay ahead of hospitality trends and guest preferences to ensure the delivery of contemporary, memorable, and differentiated experiences.
• Direct and participate in acquisition and growth activities that support broader business objectives and plans.
• Demonstrate deep understanding of the business model, key drivers, and mission-critical technical/functional expertise needed at all management levels within the organization.
• Drive financial excellence by developing and managing budgets, monitoring expenses, and ensuring strong financial performance while meeting and exceeding budgeted goals. 

Restaurant Operations:  

• Collaborate with the Chief Hospitality Officer, the EVP of Operations & GM at Barclays Center & VP of Hospitality – Levy Restaurants to oversee premium spaces at Barclays Center, ensuring a seamless and elevated guest experience.
• Accountable for executing and achieving all strategic operational and financial objectives, ensuring that BSE Global’s restaurant platforms are continually elevated and distinguished within the industry. A core focus of the role includes driving exceptional service experiences, cultivating financial excellence, and spearheading growth strategies through proactive talent management and team development across the organization.
• Advance and evolve the strategic plan and vision for BSE Global Restaurant Concepts, while maintaining robust financial performance in food and beverage operations, including surpassing budgeted financial goals and incubating new concepts.
• Demonstrate successful execution of business strategies within restaurant operations, consistently achieving operational and financial targets.
• Ensure operational quality and uphold standards of excellence across all BSE Global Restaurant Concept venues—including service, food, beverage, environment, security, safety, cleanliness, and sanitation. 

VIP Guest Experiences:  

• Develop and execute long-term and annual strategies for VIP guest programs, ensuring the delivery of unparalleled service and exclusive experiences for VIPs, owners, celebrities, business partners, and other high-profile guests.
• Develop and execute long-term, annual and short-term hospitality strategies regarding new opportunities and experiences for senior leadership, ownership and VIP guests.
• Lead all aspects of VIP hospitality for ownership and their guests, celebrities, and business VIPs, including ticketing, food/beverage, escorting, suite access, transportation, and merchandise. lulux
• Works closely with the Celebrity Relations Manager to ensure target celebrities and influencers for BSE events.
• Liaise with Entertainment, Event Operations, Marketing and the Food & Beverage partners to elevate hospitality interactions: understand and identify booking windows; develop customized menus based on client needs and budget; understand capabilities of hospitality spaces, including AV and furniture options.
• Monitors hospitality trends and customer preferences across various industries to ensure best in class service delivery and activations.
• Manage Executive and VIP hospitality budget; monitor and track expenses through detailed reporting to Finance. 

Brooklyn Wine Club: 

• Establish and oversee the reporting and monitoring of key performance indicators for Wine Club and VIP Experiences, using data to drive continuous improvement and innovation.
• Lead new concept development for guest experiences and the Brooklyn Wine Club, ensuring differentiation and the highest standards in service, culinary offerings, and overall guest satisfaction.
• Drive membership acquisition targets
• Collaborate with external partners and Executive Leadership
• Oversee and manage the Brooklyn Wine Club team 

WHAT YOU WILL BRING:

• 15+ years of progressive hospitality leadership experience, including oversight of VIP programs, luxury guest experiences, or high-end club operations.
• Bachelor’s degree in hospitality or a related field
• Proven track record of strategic and financial leadership in hospitality or entertainment sectors. 
• Unwavering commitment to an exceptional guest experience
• Team leadership, communication, and stakeholder engagement skills.
• Entrepreneurial mindset with demonstrated ability to innovate and execute programs that drive guest satisfaction and business growth.
• Strong organizational, analytical, and project management capabilities.
• Expertise in budgeting, cost control, and performance management for hospitality operations.
• Ability to work flexible schedules, including nights, weekends, and holidays as required by event programming.
• Impeccable personal and professional integrity, discretion, and judgment. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

SALARY RANGE

$175,000- $225,000

WORK ENVIRONMENT

This role is based in our corporate headquarters in Brooklyn and requires flexibility to support events that may occur in the evenings, weekends, or holidays.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.