Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.
Job Summary:
We are seeking a hands-on leader to inspire and guide our retail team while delivering our S.M.I.L.E. service culture — Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, and Empowerment. As a Lead, Retail Brand Ambassador, you will engage guests, oversee store operations, and coach team members to deliver exceptional service and maximize sales.
Key Responsibilities:
Guest Experience
Engage guests to create a welcoming and personalized shopping experience.
Promote Hawks merchandise by recommending products and upselling.
Demonstrate our service culture in every interaction.
Leadership & Team Support
Supervise, train, and coach Retail Brand Ambassadors to maximize sales and service.
Assist with onboarding and product training for new team members.
Provide feedback and support to help the team meet goals.
Store Operations
Open and close retail locations, including cash handling and securing keys.
Maintain accurate inventory records and report discrepancies.
Ensure the store environment is clean, safe, and organized.
Required Skills & Qualifications
Minimum 2 years of supervisory experience managing a team of 4+ in retail, hospitality, or a related guest service environment.
Strong leadership, communication, and problem-solving skills with the ability to adapt to different guest interactions and situations.
Experience with POS systems and cash handling.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Outstanding interpersonal skills, punctuality, and reliability.
Flexible schedule with availability for nights, weekends, holidays, and at least 80% of scheduled events monthly.
Ability to stand for 4+ hours and lift/move up to 25 lbs. using proper lifting techniques.
Reliable transportation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If this opportunity looks exciting to you, please complete the application process. Go Hawks!
