Lead Retail Brand Ambassador - Atlanta Hawks & State Farm Arena (Atlanta · GA)

Atlanta Hawks & State Farm Arena jobs
Sports Jobs in Atlanta · GA
Retail/Licensing: Retail Sales Associate
We are taking a responsible approach to creating environments that allow us to do what we do best – host and entertain fans during a basketball game or special event. We’ve been closely monitoring the impact of the pandemic on our communities and team members.  As part of our commitment to health and safety, we are implementing a mandatory vaccine requirement for current full time and part time team members, as well as all newly hired employees. Learn more here.

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you: An enthusiastic lover of sports, live entertainment, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.
A quick summary about the Lead Retail Brand Ambassador role:
We need strong leaders to help our retail operations. You will guide our Brand Ambassadors in our service culture of S.M.I.L.E – Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, and Empowerment. This role also collaborates with managers to ensure everything runs smoothly.
What the Lead Retail Brand Ambassador will be responsible:
  •   Promote our brand and product in a positive and enthusiastic manner
  •   Engage our guests to create a unique and individualized experience
  •   Greet, sell and up-sell Hawks merchandise to our guests
  •  Open and close our retail stores while handling accurate bank and store keys
  •  Control and maintain accurate merchandise inventory 
  •  Supervise, teach and assist store associates to maximize sales potential
  • Assist Retail Managers in-store operations
  • Maintain a clean and sterile work environment for the health and safety of team members and guests
What the Lead Retail Brand Ambassador needs to have:
  • Strong leadership and the ability to problem solve is necessary
  • Strategic thinking, creative problem solving, and the ability to multi-task a must
  • Excellent communication and customer service skills
  • Ability to adapt to different guest interactions and situations
  • Willingness to learn and be able to work well within a team
  • Punctuality and reliability are a must
  • Outstanding and welcoming personality and work ethic
  • Flexible schedule and ability to work late hours, weekends, long nights, and holidays. Must have availability to work 80% of scheduled events monthly
  • Other duties as assigned  
Education and Experience:
  • Previous cash and credit card handling with a POS system experience is preferred
Physical Requirements:
  • Ability to lift and move up to 25 lbs. using proper lifting techniques
  • Ability to stand for 4+ hours during shifts
  • Must have reliable transportation
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


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