Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.
The Atlanta Hawks Basketball Club is seeking a detail-oriented and tech-savvy team member to join the Ticket Sales Strategy & Operations team. This role will focus on enhancing the visibility and effectiveness of the sales department through data-driven content creation, recruiting and event operations, and CRM/ticketing analytics. The ideal candidate will possess a strong blend of creative and analytical skills, with a passion for sports business and digital transformation.
QUALIFICATIONS:
Bachelor’s degree in Business, Marketing, Sport Management or equivalent combination of education, training, and relevant professional experience.
Flexible availability including evenings, weekends, and holidays.
Proficiency in Microsoft Office programs required, including experience with Microsoft Excel to clean and analyze data
Familiarity with ticketing platforms such as Ticketmaster/Archtics and CRM systems like Salesforce.
Experience in photo and video editing software, including Adobe Premiere Pro, Final Cut Pro, iMovie, and Adobe Photoshop. Event and sport photography experience.
Knowledge of digital content strategy, including social media engagement metrics and video performance analytics.
Strong organizational and project management skills with the ability to meet tight deadlines.
Ability to manage multiple concurrent projects and adapt to a fast-paced environment.
RESPONSIBILITIES/DUTIES:
Assist in planning and executing recruiting events and sales academies, including digital promotion and candidate tracking.
Develop and distribute digital content (short-form videos, graphics, and posts) to promote sales culture and team achievements.
Generate and maintain sales performance dashboards and reports using Excel and CRM data.
Analyze year-over-year trends in ticketing and CRM activity to support strategic decision-making.
Support game night operations, including execution of revenue-generating activations and retention events.
Maintain and optimize the sales floor calendar and coordinate logistics for internal events.
Design and implement gamified sales competitions, including tracking performance metrics and creating visual content.
Produce training modules and video tutorials for onboarding and ongoing development of Inside Sales team members.
Manage scheduling and assignments for the Sales Development Representative (SDR) program, ensuring alignment with strategic goals.
Perform other duties as assigned, with a focus on enhancing operational efficiency and digital engagement.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If this opportunity looks exciting to you, please complete the application process. Go Hawks!
