Summary:

The Washington Nationals are seeking an organized, detail-oriented Manager of Group Hospitality & Logistics to oversee the coordination, activation, and execution of all Group Sales hospitality programs and Fan Experience Packages (FEPs). Reporting to the Director of Group Sales, this role serves as the operational backbone of the Nationals’ group business, ensuring that every group outing, from community events to corporate hospitality experiences, is delivered seamlessly and exceeds guest expectations.

The Manager will lead the end-to-end logistics process for all group events, including scheduling, group ticket distribution, coordination with group ticketing vendors, and the on-site facilitation of activations. This position also manages the planning and execution of theme nights, special ticket events, and large-scale fan experiences, working closely with ticketing, marketing, community relations, and ballpark operations to ensure a cohesive and premium fan experience.

The ideal candidate thrives in a collaborative environment, is highly organized, and has a passion for bringing fan experiences to life through precise coordination and strong cross-departmental communication.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

• Oversee the planning, coordination, and activation of all Fan Experience Packages (FEPs) and group hospitality events throughout the season.
• Serve as the primary liaison between the Group Sales team, Ticket Operations, Ballpark Operations, Marketing, Community Relations, and other internal departments to ensure flawless event programming and execution.
• Manage group ticket fulfillment, redemption, timelines, and communication with internal stakeholders and group leaders as needed.
• Lead the logistical planning and implementation of theme nights, special ticket events, and large-scale group experiences that align with organizational goals and programming.
• Create and maintain detailed event timelines, activation plans, and post-event recaps to evaluate success and identify areas for improvement.
• Work closely with Group Sales and Ticketing leadership to ensure alignment between sales commitments and operational capabilities.
• Supervise game-day group activations and hospitality areas to ensure exceptional service and execution standards.
• Collaborate with marketing and community departments to develop and execute promotional tie-ins for theme nights and community-driven events.
• Manage group-related inventory and coordinate communication with ticketing systems, vendors, and key stakeholders.
• Collaborate with CRM and Analytics teams to optimize lead generation, targeting, and campaign performance.
• Partner closely with Ticket Operations and Service teams to ensure accuracy, efficiency, and excellence throughout the sales and fulfillment process.
• Develop and maintain relationships with key clients, community organizations, schools, youth leagues, and local businesses to expand the Nationals’ group base and community footprint.
• Represent the Washington Nationals at internal, client-facing, and community events to promote group offerings and elevate brand visibility.
• Represent the Washington Nationals at offsite community and networking events to promote ticket opportunities and enhance brand presence.
• Gameday responsibilities include serving as Manager on Duty and assisting in Ticket Sales/Services initiatives

Requirements:

Minimum Education and Experience Requirements

• Bachelor’s degree required.
• Minimum of 2 years of experience in ticket sales, customer service or event planning.
• Minimum of 1 year of event management experience preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

• Attention to detail including excellent time management and organizational skills.
• Strong communication skills as well as very strong interpersonal skills.
• Ability to work well independently and in a team environment.
• Ability to successfully manage staff while maximizing their revenue production is necessary.
• This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different fan experiences across Nationals Park.
• Proficient in the following software programs: Microsoft Word, Excel, and PowerPoint.
• Knowledge of Tickets.com ticketing software and Sales Force CRM preferred.

Physical/Environmental Requirements

• Uphold Core Values: Integrity, Teamwork and Innovation. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Compensation:

The projected annual salary for this position is $45,200 - $50,000 per year. This position is also eligible for commissions based on the Nationals Ticket Sales incentive program. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits:

The Nationals offer a competitive and comprehensive benefits package that presently includes:

• Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
• Medical, dental, vision, life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• 401(k) and pension plan
• Access to complimentary tickets to Nationals home games
• Employee discounts
• Free onsite fitness center

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.