Summary:

Reporting to the Senior Manager, Sales Marketing, the CRM Associate is responsible for providing support in administering the CRM platform. This position will require knowledge and ability to extract data and produce insights from the Nationals Salesforce CRM platform. Strong written and oral communications skills will be required in producing documents to be presented to Nationals executives. This position will assist with projects within both Ticketing, Corporate Partnerships, Ballpark Enterprise, and Business Strategy & Analytics. Experience with Salesforce is a plus.

Essential Duties and Responsibilities:

• Assist in designing and constructing CRM campaigns for the 2024/25 sales season
• Execute lead assignment and assist with pipeline management within Salesforce CRM
• Perform campaign analytics, including assessing sales and service representative performance

• Handle all basic administrative functions including user profile creation, user account maintenance, reports and dashboards, workflows and other routine tasks across multiple business verticals

• Assist with Salesforce trainings throughout the sales season and new user onboarding
• Develop understanding of CRM architecture, especially the connection between the Nationals’ data warehouse and CRM

• Ensure data quality, data accuracy, and data-driven decision making within the organization
• Collaborate with the Ticket Sales & Service interns to produce an end of summer persuasive sales presentation
• Other duties as assigned

Requirements:

Minimum Education and Experience Requirements

• Enrolled in undergraduate or graduate program
• Minimum one year of experience as a CRM user/or administrator
• Successfully pass a background investigation
• Authorized to work in the United States

Knowledge, Skills, and Abilities necessary to perform essential functions

• Strong understanding of CRM platform and its importance
• Proficiency in Microsoft Excel required
• Proficiency in Salesforce is a plus
• General proficiency in SQL
• Strong attention to detail required
• Proven ability to meet deadlines and quotas
• Strong sense of ownership and accountability - a self-starter
• Excellent communication skills and ability to work collaboratively in a team environment
• Utmost standards of integrity in all business dealings
• Position will require some weekend and/or evening work

Physical/Environmental Requirements

Office: Working conditions are normal for an office environment.