Summary:

The Washington Nationals are seeking individuals who have a passion for serving others and are committed to excellence. Our mission is to create exceptional and memorable experiences for our guests. As a team member, you will develop your customer service and leadership skills while serving stadium guests at Nationals Park. The Washington Nationals are currently seeking two Ballpark Experience Associates for the 2026 season. The primary responsibilities will be to assist with the day-to-day operations of the Ballpark Experience department. This program will provide associates with an opportunity to gain valuable experience in fan experience and ballpark operations with a professional baseball organization. This is a part-time position with an expected commitment of 25 hours per week. Day to day leadership is provided by the Senior Manager, Ballpark Experience.

The two open positions limited terms are:

• One (1) Associate Position running from February - November of 2026. 
• One (1) Associate Position running from March - October of 2026.
  
  

Essential Duties and Responsibilities:

• Assist with the execution of the TEAM Service Program including gameday staff training and the rewards & recognition program
• Assist Coordinator, Ballpark Experience with all inbound customer support emails including categorizing and sorting, responding to customer questions and concerns; dispatching emails to other departments when appropriate in order to resolve all customer issues
• Serve as key representative for Guest Support phone line; provide customer service and friendly assistance in helping guests with their inquiries, work collaboratively with and direct calls to appropriate departments when needed

• With direction of Senior Manager, Ballpark Experience, evaluate all guest feedback to document trends and identify areas for improvement in the stadium experience

• Support Ballpark Experience team with review and follow up of VoC (Voice of Consumer) survey results
• Track, record and respond to fan mail and Fan Pack requests

• Provide operational support in game at Hospitality Hub to assist GE representatives with first game certificates, birthday pins, MLB Passport books, and providing assistance to guests; assist with Ballpark Experience driven activations including “How Can I Help” signs and other in-park opportunities for experience enhancement
• Assist with other gameday operational elements when necessary, including gate giveaways, Kids Run the Bases, postgame concerts, etc.

• Act as department representative in stadium command center during games and other ballpark events; monitor and respond to all guest inquiries in real time; collaborate with other representatives to quickly and effectively resolve issues
• Assist with the research and implementation of new technologies that enhance the ballpark experience
• Review audit reports and conduct assessments on existing ballpark experience and identify ways to enhance it; work with associate to present recommendations to executive team and implement changes  
• Perform ballpark checks and audits as required
• General clerical office duties, data entry, and perform other duties as assigned
  
  

Minimum Education and Experience Requirements

• Currently enrolled as an undergraduate or graduate student at an accredited college or university or is a recent graduate (within 12 months of application date)
• Available for the entire term of the internship: (1) Full Year Associate: February- November, (1) Season Associate: March- October

Knowledge, Skills, and Abilities necessary to perform essential functions

• Must be team-orientated, and able to work well in team environment
• Attention to detail including excellent time management and organizational skills
• Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases)
• Strong communication skills as well as very strong interpersonal skills for guest feedback and inquiry responses
• High degree of emotional intelligence and ability to communicate professionally with others in a high stress environment
• Equipped to handle customer conflicts with diplomacy; ability to use resources to find resolutions to guest issues
• Ability to prioritize appropriately and work on multiple simultaneous projects
• Strong work ethic and passion to build a career in professional sports
• Present self in professional manner, and show ability to interact with all levels of the organization
• Ability to multi-task and function under stressful conditions
• Display high level of integrity, positivity, and accountability in all aspects of the job
• Uphold Core Values: Innovation, Integrity, and Teamwork.  These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports.  It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical/Environmental Requirements

• Office: Working conditions are normal for an office environment.  Work to require weekend and/or evening work
• Must be able to work 80% of the game days at Nationals Park during the season
• Game day: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.  Employees will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Compensation:

• The projected wage rate for this position is $17.95 per hour. 

Equal Opportunity Employer:

• The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.