Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests at Nationals Park. Guest Experience Representatives are often the first members of our team to greet guests upon their arrival and the last to say goodbye at an events conclusion. As such, Guest Experience Representatives have a profound ability to impact a guest’s overall experience at Nationals Park. Guest Experience Representatives are expected to leverage the Nationals core values to create positive and memorable experiences for each and every guest. Some of the positions Guest Experience Representatives perform include, but are not limited to, ticket taker/scanner, usher, premium area check-in, guest service locations, wheelchair walker, and elevator attendant.

Essential Duties and Responsibilities:

• Meet and greet all guests entering Nationals Park, check for valid ticket entitlements when necessary. 
• Be personal and proactive in assisting all guests with the highest level of customer service and hospitality. 
• Assist guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas (i.e., parking lots and Metro).
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. 
• Retain an extensive knowledge of the team, Nationals Park layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures. 
• Enforce all venue, team and league rules, regulations and policies. 
• In the event of an emergency, assist in evacuating Nationals Park, while maintaining a calm, professional demeanor. 
• Establish and maintain cooperative, professional relationships with peers, supervisors and all other members of the organization.
• Monitor all public areas to ensure they meet company safety and cleanliness standards. 
• Cohesively work in conjunction with other departments, including security, food service, box office, retail, parking, custodial/housekeeping, maintenance and Metropolitan Police Department. 
• Perform additional functions and activities as directed by the Guest Experience Leadership Team as assigned. 

Compensation:

The projected wage rate for this position is $18.25 per hour.  Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

ExperienceRequired

• • Must successfully clear a background check.
• • Must have U.S. work authorization.
• • Uphold Core Values: Innovation, Integrity, and Teamwork. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
• • Able to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.
• • Able to stand for long periods of time, walk long distances, and climb up/down stairs.
• • Must be willing to work during periods of inclement weather of varying degrees.
• • May work at heights.
• • Ability to work in loud, crowded spaces both indoors and out.
• • Must be available to work at least 75% of Nationals home games (at least 60 games between March and October 2026).
• • Must be a team player who is able to work well in a fast-paced environment.
• • Maintain a professional appearance consistent with organizational appearance policies.
• • Strong communication skills.
• • Have strong interpersonal skills and able to provide excellent customer service and hospitality.
• • Able to walk long distances and climb stairs.
• • Able to stand for long periods of time.
• • Computer access and proficiency to submit work availability and view schedule.
• • Previous experience in a customer service role.
• • Must be at least 18 years old.

EducationRequired

• High School or better

BehaviorsRequired

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

MotivationsRequired

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.