Summary:

Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests at Nationals Park. Guest Experience Representatives are often the first members of our team to greet guests upon their arrival and the last to say goodbye at an events conclusion. As such, Guest Experience Representatives have a profound ability to impact a guest’s overall experience at Nationals Park. Guest Experience Representatives are expected to leverage the Nationals core values to create positive and memorable experiences for each and every guest. Some of the positions Guest Experience Representatives perform include, but are not limited to, ticket taker/scanner, usher, premium area check-in, guest service locations, wheelchair walker, and elevator attendant.

Pay rate: $18.00/hour

Perks: We are happy to offer the below benefits for our team members:

• Theme Park Discount: Members of our team are eligible to receive complimentary admission tickets to a local theme park.
• Specialty Ticket Offers: Complimentary tickets to Nationals games will be offered for you and your family.
• Retail Discounts: We will also provide opportunities to shop at our main Team Store with a discount on merchandise. 

Essential Duties and Responsibilities:

Requirements:

• Meet and greet all guests entering Nationals Park, check for valid ticket entitlements when necessary. 
• Be personal and proactive in assisting all guests with the highest level of customer service and hospitality. 
• Assist guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas (i.e., parking lots and Metro).
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. 
• Retain an extensive knowledge of the team, Nationals Park layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures. 
• Enforce all venue, team and league rules, regulations and policies. 
• In the event of an emergency, assist in evacuating Nationals Park, while maintaining a calm, professional demeanor. 
• Establish and maintain cooperative, professional relationships with peers, supervisors and all other members of the organization.
• Monitor all public areas to ensure they meet company safety and cleanliness standards. 
• Cohesively work in conjunction with other departments, including security, food service, box office, retail, parking, custodial/housekeeping, maintenance and Metropolitan Police Department. 
• Perform additional functions and activities as directed by the Guest Experience Leadership Team.

Minimum Education and Experience Requirements

• High School Degree/GED or equivalent military experience
• Previous experience in a customer service role
• Previous experience working with venue events
• Computer access and proficiency to submit work availability and view schedule

Knowledge, Skills, and Abilities necessary to perform essential functions

• Able to stand for long periods of time.
• Able to walk long distances and climb stairs. 
• Have strong interpersonal skills and able to provide excellent customer service and hospitality. 
• Strong communication skills.
• Maintain a professional appearance consistent with organizational appearance policies.
• Must be a team player who is able to work well in a fast-paced environment. 
• Available to work at least 75% of Nationals home games 

Physical/Environmental Requirements

• Ability to work in loud, crowded spaces both indoors and out
• May work at heights
• Must be willing to work during periods of inclement weather of varying degrees
• Able to stand for long periods of time, walk long distances, and climb up/down stairs.
• Able to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.