About Property:
Cooperstown All Star Village is a state-of-the-art sports complex located in Oneonta, NY. Cooperstown All Star Village specializes in youth baseball tournaments bringing teammates, coaches, and families together through our Big-League Experiences. We are committed to maintaining the values and experience gained from playing the game, while making sure there's a whole lot of fun along the way.
Position Summary:
The Housekeeping Supervisor is responsible for assisting the Hotel Manager in administering and coordinating housekeeping functions in accordance with all housekeeping procedures, standards, safety, security rules and regulations to ensure guest satisfaction.
Key Responsibilities:
Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Inspect Room Attendant’s work performance within assigned section daily to ensure the standards and productivity levels are being met and maintained.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ cabinets, linen closets, closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants carry a work assignment.
Report all repairs and maintenance requests to the Executive Housekeeper. Follow through on each work order until completed.
Assist with training of housekeeping staff.
Ensure overall guest satisfaction.
Qualifications:
Required:
Previous supervisory responsibility preferred
Detail-oriented and thorough.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards.
Ability to interact with guests in a pleasant, friendly way.
Preferred:
High School diploma or equivalent required
Ability to communicate in basic English preferred.
Working Conditions / Special Physical Requirements:
Prolonged periods standing and walking and frequently pulling, pushing, and bending.
Must be able to lift up to 20 pounds at times.
Willingness to work a rotation seven-day work cycle.
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