The Toronto Blue Jays are building a new business focused on hosting guests for tours of Rogers Centre’s one-of-a-kind spaces. These tours will give guests the unique opportunity to peak behind-the-scenes of one of Canada’s most iconic buildings along with learning about the proud history of the Toronto Blue Jays. The Manager, Tours will be a leader with a passion for executing memorable experiences, possess advanced planning and management skills, and be excited about building a new venture from the ground up.
Key Responsibilities:
Tour Development
• Develop and implement a tours strategy, including tour offerings, pricing, and a go-to-market plan.
• Work cross-functionally to design tour operations processes (e.g., tour logistics, tour set-up, and daily scheduling).
• Design a booking process and implement supporting technology.
Sales and Marketing
• Participate in Toronto tourism groups and initiatives to build relationships and cultivate business through tourism partners.
• Work with Strategy & Analytics and Marketing to generate and target potential guests.
• Attend trade shows, conventions, and events to promote Blue Jays tours.
• Work with internal stakeholders to execute cross-sell and up-sell opportunities.
Tour Operations
• Hire and train Part-Time Tour Guide Team.
• Oversee daily operations of the department including tours, staff scheduling, managing timelines and troubleshooting.
• Develop and maintain operational details including routes and scripts, space planning, and logistical coordination.
• Ensure compliance with health and safety regulations and protocols during tours, prioritizing the well-being of participants at all times.
Business Oversight
• Prepare, track, and report on Tours budget.
• Collect and analyze guest feedback.
Qualifications
• Bachelor’s Degree preferred in Business Administration, Tourism or Hospitality related field.
• 5 years of experience in coordinating a variety of activities and operations at a tourism location, stadium, or other large public facility.
• Entrepreneurial spirit: desire to build a business from the ground up, ability to flex cross-functionally, and a willingness to tackle tough challenges.
• Leadership: proven experience managing a large staff and leading a business.
• Relationship building: ability to proactively engage with industry stakeholders to build strategic relationships, leverage connections to gather feedback on offerings, and create a sales lead pipeline.
• Strategic thinking: ability to frame problems, analyze solutions, and make well reasoned decisions.
• Collaboration: willingness and ability to partner with internal stakeholders to execute memorable experiences.
• Flexible Scheduling: willingness to work non-traditional hours, including nights, weekends, and holidays.
• Knowledge of baseball: passion for the game of baseball and familiarity with stadium operations is advantageous.
• Legally able to work in Canada.
What we offer to you
• Commitment to our team - we want you to succeed!
• Ongoing, hands-on training to help you develop your skills
• Excellent employee discount to use towards Jays gear
• A unique employment experience working for the only MLB team in Canada
Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.
Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected]. 
