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Coordinator I, Premium Services - Texas Rangers (Arlington · TX)

Texas Rangers jobs
Sports Jobs in Arlington · TX
Ticket Operations: Ticket Operations
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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business

Position: Coordinator, Premium Services 
Reports To: Director, Suites & Premium Services          
     
Responsibilities:
  • Assists in all departmental duties
  • Coordinates & hires concierge and game day services staff
  • Trains concierge staff to Texas Rangers Premium Service Level
  • Staffs concierges for all premium areas, suite levels, clubs, and pre-game meetings
  • Coordinates with the guest relations office and security department with onboarding all staff
  • Coordinates with Guest Services department on game day services and premium training for Guest Services Representatives
  • Approves payroll for all concierge
  • Handles maintenance requests for suites and premium service areas
  • Coordinates merchandise deliveries in the suites and premium clubs
  • Helps create and implement new in game experiences for Globe Life Field
  • Helps sales team in servicing premium seats accounts under contract
  • Coordinates pre-game meetings and assigns pre-game meetings to other premium services staff
  • Generates contracts and invoices for meeting spaces
  • Assists with the ordering of food and beverage for pre-game meeting spaces
  • Creates training material for premium services area and suites
  • Helps department proof sales, suites, and hospitality area collateral
  • Coordinates with marketing on updating and creating collateral and policies
  • Works game days and non-game day events
  • Checks on clients on game day and non-game day events for any issues that may arise
  • Assists department with any special events throughout the year
  • Works with accounting to properly code invoices for premium services department
  • Manages the wristband and stamp supply for the premium clubs in Globe Life Field
  • Orders access materials for the premium clubs in Globe Life Field
  • Coordinates with the IT department on ticket scanners for the concierge in the premium clubs
  • Answers the Premium Services, Founders Lounge and direct phone lines as needed
  • Assists in answering the Premium Services email address

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!