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Part Time Tour Guide - Texas Rangers (Arlington · TX)

Texas Rangers jobs
Sports Jobs in Arlington · TX
Event Management: Event Operations/Management
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business

JOB PURPOSE:
Tour Guides are responsible for the operation and activities required to run, maintain, and service the Rangers Events Tours & Experiences department by performing the essential duties personally and through supervisors.
RESPONSIBILITIES:
  • Interact with and guide visitors through walking tours of Globe Life Park and Globe Life Field in Arlington.
  • Assist with preparation and execution of birthday parties, special events and tours, both on game days and non-game days.
  • Must memorize tour script and be able to share facts about the ballpark, the Texas Rangers and MLB history (as provided by Tours department) in an educational and entertaining manner. 
  • Monitor all areas of Rangers tour route prior to guest arrival, and as needed, unlock and check all areas before beginning tour. 
  • Learn which tours and routes are available daily.
  • Ensure safety of all visitors.
  • Maintain a professional image and pleasant demeanor at all times.
  • Welcome each guest and serve them throughout their visit.
  • Selling tour tickets as needing and handling money. 
  • Other duties as assigned.
QUALIFICATIONS:
  • Can manage people and resources to get projects completed; has strong ability to multi-task and keep order.
  • Detail oriented.
  • Displays strong verbal and written communication skills.
  • Ability to work effectively and comfortably with a diverse range of patrons from all backgrounds.
  • Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
  • Strong interpersonal, customer service and public speaking skills.
  • Knowledgeable of the Texas Rangers and Major League Baseball history.
  • Ability to work independently and in a team environment.
  • Must have internet access and computer skills for scheduling and other purposes.
  • Ability to maintain a positive attitude while handling difficult situations is essential.
  • Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
  • Ability to work nontraditional and extended hours due to business requirements including late nights, weekends and holidays.  Must be available at least 2 days per week throughout the year.

PHYSICAL REQUIREMENTS:
  • Ability to kneel, continuously stand and walk for up to 8-10 hours throughout the ballpark, including but not limited to, stairs and ramps.
  • Ability to project voice for extended periods of time. 
  • Ability to work in outdoor weather conditions to include extreme heat, cold and rain.
  • Ability to lift and or move up to 30 pounds.
  • Ability to reach and grasp items to be moved when requested.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!