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Coordinator I, IT Customer Service with Texas Rangers in Arlington · TX

Texas Rangers jobs
Sports Jobs in Arlington · TX
Technical Services: IT Database Management/Services
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business

Essential Functions

  • Reports directly to the Director of IT Operations & Application Systems.
  • Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Develop and enforce request handling and escalation policies and procedures.
  • Track and analyze trends in Service Desk requests and generate statistical reports.
  • Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
  • Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. 
  • Liaise with vendors for the procurement of new systems technologies; oversee installation and resolve adaptation issues.
  • Perform basic system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management
  • Reduce help desk incidents by performing proactive maintenance and repairs
  • Maintain spare parts and supplies inventory for printers.
  • Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
  • Maintain knowledge of company policies and procedures to both monitor and promote compliance.
  • Assist in the repair, installation, configuration, and maintenance of end-user technology such as PC and Mac desktops/laptops, mobile devices, printers, copiers, peripherals, and A/V equipment

Position Requirements

Formal Education & Certification
  • Bachelor or Associate degree in the field of Information Security or Information Technology and/or 2-4 years equivalent work experience. 
  • Certification in ITIL preferred, but not required.

Knowledge & Experience
  • Solid relationship management and performance management skills.
  • Ability to motivate and direct staff members and subordinates.
  • Strong customer service orientation.
  • Ability to communicate technical information to non-technical personnel both in writing and verbally.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Ability to conduct research into IT security issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Team-oriented and skilled in working within a collaborative environment.

Work Conditions

  • Provide in-person support for games, events, or other special circumstances requiring travel as needed.
  • On-call availability including some weekends, evenings, and holidays as assigned.
  • Sitting for extended periods of time.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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