Job Title: Merchandise & Retail Operations
Department: Retail / Merchandise
Reports To: Controller
Position Type: Seasonal (February - September)
Position Summary
The Merchandise & Retail Operations position will support the day-to-day operations of the Hot Rods Body Shop while gaining hands-on experience in retail management, merchandising, inventory control, and fan engagement within a professional sports environment. The position will assist with licensed merchandise operations both in-store and online, contributing to an engaging fan experience throughout the season.
This is a position is considered seasonal and will include office hour expectations of 3 days a week on non-game weeks and will work all Hot Rods home games.
Objectives for this role:
This position provides practical experience in:
- Sports retail and merchandise operations
- Inventory management and point-of-sale systems
- Fan engagement and customer service
- E-commerce and website maintenance
- Game-day operations in Minor League Baseball
Essential Duties and Responsibilities
- Assist with receiving and organizing licensed merchandise
- End of Month Inventory counts
- Help maintain daily operations of the Hot Rods Body Shop, ensuring a clean, organized, and fan-friendly retail space
- Enter merchandise into the point-of-sale (POS) system and assist with accurate pricing and setup
- Assist in maintaining and updating the team’s online merchandise website, including product listings, pricing, and availability/inventory
- Support visual merchandising efforts to enhance product presentation and maximize sales
- Provide excellent customer service by engaging with fans and assisting with questions or purchases
- Assist with game-day retail operations, including setup, staffing support, and breakdown
- Perform additional duties as assigned to support merchandise and retail operations
Qualifications
- Strong organizational skills and attention to detail
- Comfortable working with technology, including POS systems and basic websites or e-commerce tools
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Availability to work 15–20 office hours per week plus home games, nights, weekends, and holidays as required
Preferred Skills and Attributes
- Experience with retail, e-commerce platforms a plus but not required
- Reliable, motivated, and eager to learn in a fast-paced environment
- Ability to stand for extended periods and assist with lifting merchandise as needed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
