The Lead Merchandise Associate is a fan-facing leadership role responsible for supporting retail operations and delivering an elevated shopping experience at Sutter Health Park. Serving as a point of support for both fans and staff, this position helps ensure merchandise locations operate smoothly, team standards are upheld, and customer service remains consistently exceptional. This role is ideal for individuals who enjoy leading by example, problem-solving in real time, and contributing to the success of a fast-paced, game-day retail environment.

Job Summary

As a Lead Merchandise Associate, you will provide hands-on leadership during shifts by supporting Merchandise Associates, assisting with training and task delegation, and ensuring store readiness across team store and kiosk locations. In addition to delivering world-class customer service, you’ll help maintain operational consistency, address on-the-spot challenges, and support leadership with daily retail functions. This role acts as a trusted floor leader, helping both fans and teammates have a seamless, positive experience on game days.

Key Responsibilities

Fan Experience & Sales

• Model exceptional customer service and serve as a point of escalation for fan questions or concerns.
• Support team members with product knowledge, selling techniques, and service standards.
• Assist with transactions, returns, and special requests requiring lead-level authorization.

Operational Leadership

• Communicate priorities and help assign tasks to team members.
• Assist with opening and closing procedures, store readiness, and end-of-night reporting.
• Help oversee store recovery, merchandising standards, and sales floor presentation throughout the shift.
• Help facilitate the setup and breakdown of team store and all retail kiosks.

Inventory & Stockroom Support

• Support stockroom operations by overseeing organization, replenishment, and backstock accuracy.
• Help train staff on inventory handling, labeling, and stockroom best practices.
• Assist with inventory counts, audits, and tracking discrepancies as directed by retail leadership.

Training & Team Development

• Provide on-the-floor coaching and support to new and current Merchandise Associates.
• Lead by example, reinforcing customer service expectations, operational procedures, and brand standards.
• Promote a positive, team-focused environment.

Qualifications

• Friendly, approachable, and skilled at connecting with fans and staff.
• Confident in handling escalated customer interactions calmly and professionally.
• Strong communicator who can relay information clearly and effectively.
• Organized, dependable, and proactive in a fast-paced environment.
• Open to feedback, continuous learning, and helping others succeed.

Job & Physical Requirements

• Ability to lift at least 40 lbs. and safely use ladders.
• Comfortable working outdoors and around large crowds.
• Ability to stand for extended periods of time.
• Weekend, evening, holiday, and event availability.
• Prior retail or customer service experience required, leadership experience preferred.

Compensation

This position is a part-time, hourly, non-exempt role with an expected pay of $17.90/hr.  

The Sacramento River Cats are an equal opportunity employer. The Sacramento River Cats does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.