About Oakwood Lodging:
Oakwood Lodging is a premier hospitality group, working with youth sports facility operators, tournament directors and local lodging providers to deliver a best-in-class experience to teams and families. Oakwood partners with venues including The Ripken Experience® Aberdeen (Maryland), Sports Force Parks at Cedar Point Sports Center (Ohio), Cooperstown All Star Village (New York) and Baseball Factory events nationwide.  

Overview:
As a Travel Concierge Coordinator, you will support our team in helping sports teams and families book their trips within the youth sports environment. You will be representing many hotel brands while maintaining the company’s service standards and applicable operational standards.  This position is a remote/hybrid position that requires this person to be in the Sandusky, OH area.

 Job Summary:

As a Travel Concierge Coordinator, you will:

·         Collaborate with internal team to surpass sales targets and attain customer satisfaction objectives.

·         Stay abreast of industry trends, emerging opportunities, and travel products to present the latest and best options.

·         Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless travel experience.

·         Work with the sports park management team to ensure a world class guest experience for players, coaches, and families.

·         Communicate with tournament organizers to ensure compliance of stay requirements. 

·         Provide administrative support to ensure efficient operation of the business.

·         Assist in updating and managing the company's database and reporting. 

·         Ensure compliance in all stay-to-play aspects of travel procedures.

·         Handle stay-to-play reporting, billing process and reconciliation.

·         Able to work well under pressure and meet company deadlines.

·         Provide exceptional customer service to guests during planning and through the duration of the tournament/event.

·         Exhibit polite and professional communication via phone and email.

·         Support the team by performing tasks related to business functions and data entry.

·         Ability to assist internal team with follow up calls to lodging partners.

·         Ability to follow the unique company policies and procedures as well as understanding privacy statements.

·         Support the organization in a sales building role during the season and offseason; including but limited to:

o   Working effectively with sales staff to implement new programming year-to-year. 

o   Make sales calls, communicating directly with coaches and organizations to fill hotel room booking obligations. 

·         Proven sales experience, preferably in the travel or hospitality sector.

·         Outstanding communication and interpersonal skills.

·         Strong customer service orientation.

·         Proficiency in using sales and reservation software.

·         Genuine enthusiasm for travel and a comprehensive understanding of diverse destinations.

·         Ability to work independently and as a team member.

·         Willingness to work long hours and weekends seasonally as the business requires.

·         May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.

·         Proven experience as Reservations Coordinator, Front Desk Coordinator, or Hospitality professional.

·         Knowledge of Travel and Entertainment facilities.

·         Well-organized and reliable.

·         An analytical mind with strong business acumen.

·         Minimum one year Coordinator experience in a customer service and/or hotel environment.

·         Bachelor's degree.

·         Training in travel and tourism.