Overview:
The Team Coordinator is responsible for the participation (beyond registration) and logistics for the tournaments, camps, and specialty programming at The Ripken Experience facility.
Responsibilities:
- Fully embrace Service Excellence Initiative by demonstrating “customer-first” actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowerment decisions and actions during daily work.
- Work with the Sales Reps and the Marketing Manager to maintain payment records for all participants and to ensure accurate reporting on tournament, camp, and specialty program participants.
- Sell weekend tournaments in fall and spring, camps & clinics on holiday weekends – call lists from past participants to gauge interest during shoulder season, including overseeing the completion of paperwork.
- Monitor timely fee payment, keep track of any special needs of participants, and ensure that appropriate staff is notified of these details.
- Work with the Operations Supervisor and Assistant General Manager to ensure that all teams have required paperwork completed on time.
- Work with Accounting Coordinator to compile financial information for reporting and events settlements.
- Organize accommodations needs for players and coaches with Ripken partner hotel and condominium properties.
- Maintain master lists of all participants for tournaments, camps, and specialty programs by region.
- Report awards, event expenses, attendees, etc. post-event, to accounting in a spreadsheet, to aid in their close at the end of the month.
- Effectively communicate with team coaches regarding any rules, timeframes, and requirements.
- Serve as the liaison with hotels and resorts in order to collect and track commissions.
- Coordinate all participant communication with teams and individuals to ensure positive customer service.
- Interact with coaches and parents to resolve any registration and participation issues.
- Assist in Tournament Operations
- Ensure rules & policies are followed
- Put together schedules, post brackets & results at complex and on website
- Keep inventory of awards and gifts
- Promote a synergistic relationship with team members in all department and divisions.
- Ensure professional development to enhance work knowledge, skills and abilities, communicated by manager.
- Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements. Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters. Observe and enforce proper safety procedures.
- Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
- Provide reporting leader with feedback, ideas and suggestions on a timely basis.
- Must be flexible and willing to work in other areas of the business as needed.
Qualifications:
Required:
- Bachelor’s degree in a sports related discipline or equivalent experience.
- General knowledge of baseball and softball.
- Excellent communication skills.
- Excellent organizational skills.
- Computer skills (Microsoft Word and Excel).
- Positive and effective customer service skills.
- Ability to work in a team environment; willingness to do whatever it takes.
- Willingness and ability to work long hours, weekends, and holidays depending on needs of the business.
- Ability to work with parents, coaches, and children demonstrating patience, empathy, and understanding.
- Ability to multi-task.
- Effective leadership skills; take initiative and be proactive.
Preferred:
- Hospitality background, focused on developing relationships.
- Good conflict resolution skills.
- Exhibit an overall patience for people.
- First Aid, CPR (child and adult), and AED (Automated Emergency Difibulator) certifications preferred.
Working Conditions / Special Physical Requirements:
- Stand or walk for long periods of time.
- Routinely exposed to extreme hot/cold weather conditions
