Overview:
The Food & Beverage Manager will be required to assist with the day-to-day operation of The Ripken Experience – Pigeon Forge concessions areas and operations.
Responsibilities:
- Oversee the Clubhouse Grill, satellite concession stands, and food and beverage for VIP Suites.
- Ensure food orders are prepared in a timely manner and that purchases are completed efficiently in a fast-paced environment.
- Maintain point of sale and inventory control system on a daily basis.
- Secure relationships with food and beverage vendors and place all food and beverage product orders.
· Design and implement a yearly concessions plan (including menus) to increase revenue, increase food and beverage quality, while improving customer service and limiting food and labor costs.
- Receive and store all food and beverage inventory.
- Maintain daily and monthly inventory of all food and beverage items.
- Regularly rotate stock to ensure inventory is available.
- Maintain daily cost of sales, cash control, and inventory.
- Hire and train seasonal concession employees and summer interns.
- Ensure compliance with Department of Labor, DHEC, and OSHA standards.
- Maintain a clean, sanitary, and organized environment within the kitchen and concession stands.
- Perform cost analysis on all products to identify the best options.
- Promote a synergistic relationship with team members in all departments and divisions.
- Ensure professional development by enhancing work knowledge, skills, and abilities.
- Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the General Manager.
- Provide leadership with feedback, ideas, and suggestions on a timely basis.
- Perform all other duties as assigned.
Qualifications:
Required:
- Bachelor’s degree in Business Administration, Marketing, Culinary or related field
- Sales & negotiation experience
- Previous experience in managing a fast-paced concessions operation.
- Excellent verbal and written communication skills
- Excellent organizational skills.
- Computer skills (Microsoft Office)
- Good conflict resolution skills.
- Ability to work in a team environment.
- Ability to work around children, demonstrating patience, empathy, and understanding.
- Ability to handle multiple tasks at one time.
- Effective leadership skills.
- Positive and effective customer service skills
- Good time management skills.
- General knowledge of the game of baseball and softball.
Preferred:
- Culinary background.
- Serve Safe certified.
- Meeting and presentation experience.
- Demonstrated ability to work in fast-paced, stressful environment.
- Familiarity with DHEC, OSHA, Department of Labor regulations and policies.
Working Conditions / Special Physical Requirements:
- Stand or walk for long periods of time.
- Routinely exposed to extreme hot/cold weather conditions.
- Required to work flexible schedule based on the needs of the business.
- Routinely required to work extended hours of time including week days/nights, and weekends
