Overview:
As a successful Concierge Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from May 11, 2026 - August 16, 2026.
Responsibilities:
- Work under a full-time staff member assisting with all VIP suite reservations during our Week-Long Experiences.
- Serve as on-site liaison for all VIP suite reservations.
- Prepare, maintain, and organize VIP suite supplies.
- Perform all pre-game, in-game, and post-game duties associated to suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).
- Ability to problem solve under pressure.
- Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.
- Emulating a positive environment with peers and full-time staff
- Assist our Food and Beverage Manager and Retail Coordinator as needed.
- Work in a fast-paced environment on Sundays during the check in process, opening ceremonies, and skills competitions.
- Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.
- Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.
- Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
Required Qualifications:
- College student seeking credit or recent college graduate seeking work experience
- Prior experience in a customer service environment
- Outgoing and friendly personality, strong initiative, and high-energy
- Excellent communication skills
- Strong detail-orientation, with ability to problem-solve
- Ability to multi-task, efficient time-management skills
- Commitment to work long hours, including weekends, depending on business needs
- Positive and effective leadership and customer service skills
- Ability to work in a team environment with a strong work ethic and positive team attitude
- Team player who can listen and learn
- Reliable transportation
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