Overview:
As a successful Business Operations Intern, you will be responsible for assisting with the business operations side of summer weeklong tournament operations at the Ripken Experience in Pigeon Forge, TN. We will be happy to work with your school to help you get the required college credits for your successful completion of the program. The internship will run from mid May 2024 – mid August 2024.
Responsibilities:
- Assist with the onboarding of new staff and work alongside Payroll staff to complete necessary paperwork.
- Assist with the organization of our Tailgate Suites and Chair/Wagon Rental program.
- Work directly under the Team Coordinators in assisting them with rosters, welcome packets, and paperwork before each tournament.
- Coordinate team gift distribution and do inventory counts.
- Serve as a customer service representative to the coaches. Answer questions as they pertain to each tournament.
- Work directly with front office personnel to successfully execute all week-long tournaments.
- Assist our Food and Beverage Manager and Retail Coordinator.
- Work in a face-paced environment on Sundays during the check in process, opening ceremonies, and skills competitions.
- Convey and maintain a high level of professionalism at all times.
- Provide extraordinary external and internal customer service.
- Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
- Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.
Qualifications:
Required:
- Prior work experience in customer service environment.
- An outgoing and friendly personality.
- Excellent communication skills.
- Strong initiative and high-energy.
- Strong detail-orientation, with ability to problem-solve.
- Good time-management skills.
- Work Schedule will vary mornings and nights. Weekends will be required.
- Excellent computer skills with Microsoft Excel and Word.
