Overview:
As a successful Hospitality Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from mid-May 2026 to mid-August 2026.
Responsibilities:
- Work under operations manager and food and beverage manager assisting with VIP suite reservations during our Week-Long Experiences.
- Serve as on-site liaison for VIP suite reservations.
- Prepare, maintain, and organize VIP suite supplies.
- Perform all pre-game, in-game, and post-game duties associated to VIP suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).
- Manage operation of food and beverage cart throughout the week
- Assist food and beverage manager with restocking and inventory for main complex, off-site complex and VIP suites
- Assist as needed with opening and closing procedures of the grill and concession stand
- Assist guests with questions regarding activities and dining in the community
- Ability to problem solve under pressure.
- Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.
- Emulate a positive environment with peers and full-time staff
- Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.
- Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.
- Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
Qualifications:
Required:
- College student seeking credit or recent college graduate seeking work experience
- Prior experience in a customer service environment
- Outgoing and friendly personality, strong initiative, and high-energy
- Excellent communication skills
- Detail oriented
- Ability to multi-task, efficient time-management skills
- Commitment to work long hours, including weekends, depending on business needs
- Positive and effective leadership and customer service skills
- Ability to work in a team environment with a strong work ethic and positive team attitude
- Team player who can listen and learn
- Reliable transportation
