Thrillville Thrillbillies
Manager of Box Office & Group Sales
Thrillville Thrillbillies - Entry Level
Marion, IL
Ticket Sales Management · Sales · Box Office Management
$27,500 - $40,000 / year
0
1
day ago
About the Thrillville Thrillbillies
The Thrillville Thrillbillies bring affordable, family-friendly professional baseball to Southern Illinois at Mountain Dew Park in Marion. We're a fast-growing organization focused on creating memorable fan experiences, building lasting community partnerships, and delivering a first-class gameday atmosphere. This role is central to both, it's the front door for every fan who walks into the ballpark and the engine behind the group and outing business that fills our seats.
Position Summary
The Manager of Box Office & Group Sales oversees all ticketing operations at Mountain Dew Park while driving group ticket revenue and attendance for the Thrillbillies. This role owns the full ticketing lifecycle; season tickets, mini-plans, single-game sales, and box office/gameday operations and leads the strategy for group outings including corporate events, youth sports nights, church groups, scout nights, school groups, and other community-based programs.
This is a hybrid leadership role: part ticket operations manager, part sales leader. You'll be equally comfortable reconciling a gameday cash drawer and pitching a 200-person group outing to a local business. This position is structured as a base salary plus commission, with earning potential directly tied to sales performance, the more you sell, the more you make!
What You'll Be Doing
Box Office & Ticket Operations
- Oversee all day-to-day box office operations at Mountain Dew Park, including will-call, walk-up sales, and gameday ticket windows
- Manage the ticketing database/CRM system, ensuring accurate records for season ticket holders, mini-plan holders, and group clients
- Reconcile and balance ticket department financials following each game and event
- Troubleshoot ticketing issues before and during games and events
- Ensure accurate pricing, inventory builds, and reporting across all ticket products
- Develop and maintain box office SOPs, training materials, and gameday procedures
Group Sales & Business Development
- Build and execute the group sales strategy for the Thrillbillies, with a focus on new business, revenue growth, and repeat bookings
- Identify and cultivate group opportunities among local businesses, schools, youth leagues, churches, civic organizations, and nonprofits
- Create and manage themed group nights, fundraising nights, and community-based fan experiences
- Proactively prospect new accounts through calls, email, and in-person outreach; meet or exceed individual and team revenue goals
- Renew and grow existing season ticket, mini-plan, and group accounts year over year
- Manage the group sales pipeline, forecasting, and performance reporting
Staffing & Leadership
- Hire, train, schedule, and supervise box office ticket sellers, ticket takers, and group sales staff/interns
- Conduct performance evaluations and provide ongoing coaching and development
- Build a service-first, accountable team culture across the ticketing and sales operation
- Provide leadership coverage for ticketing operations across all Thrillbillies home games and Mountain Dew Park events
Customer Service & Community Presence
- Serve as a primary point of contact for ticketing and group sales inquiries
- Meet and greet season ticket members, group leaders, and fans during games
- Represent the Thrillbillies at community events, networking functions, and civic engagements to build the group sales pipeline
- Resolve escalated customer service issues with professionalism and urgency
Collaboration
- Partner with Marketing, Community Relations, Game Presentation, and Sponsorship on group programs, promotions, and theme nights
- Coordinate with Operations and Guest Services on gate/entry procedures and gameday guest flow
- Assist with budgeting and forecasting for the ticketing and group sales departments
What You'll Bring
- Bachelor's degree in Business, Sports Administration, or a related field preferred (or equivalent combination of education and experience)
- 2–4+ years of experience in ticket sales, ticket operations, or group sales, ideally in sports, entertainment, or live events is preferred
- Prior supervisory or team leadership experience
- Proven track record of meeting or exceeding sales and revenue goals
- Experience with a ticketing platform (e.g., Etix, Tickets.com, Ticketmaster, or similar) and CRM tools
- Strong proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills; comfortable with public speaking and in-person outreach
- Highly organized, detail-oriented, and analytically minded — comfortable reading sales reports and adjusting strategy
- Sound judgment and creative problem-solving skills, especially under gameday pressure
- Ability to work flexible hours including nights, weekends, and holidays throughout the season
Working Conditions & Physical Requirements
- Primarily an office environment within Mountain Dew Park, with regular presence at Thrillbillies home games and ballpark events
- Some areas of the facility are subject to noise and seasonal weather conditions
- Ability to stand and move throughout the facility for extended periods during games and events
- Ability to lift up to 25 pounds
- Minimal travel required outside of the Marion, Illinois area
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
