The General Manager (GM) will lead the operations of a city-owned, privately managed baseball/softball athletic complex in Northport, Alabama. As the primary on-site leader, the GM will be responsible for overseeing day-to-day facility operations, event execution, staff management, and community relations. The ideal candidate will ensure the complex is maintained at a high standard, supports the goals of both the city and private management company, and delivers outstanding experiences to athletes, families, and partners.
Key Responsibilities:
Facility Operations & Maintenance
- Oversee all operational aspects of the complex, including field preparation, facility upkeep, and safety protocols
- Work with city officials to ensure compliance with municipal standards, guidelines, and reporting requirements
- Manage maintenance schedules and vendor contracts for turf care, janitorial services, and equipment repairs
- Ensure the complex remains clean, functional, and tournament-ready at all times
Event & Tournament Management
- Coordinate, schedule, and execute all planned events baseball and softball tournaments, practices, camps, and special events
- Serve as liaison between eventtournament organizers, city staff, and private partners
- Ensure all logistics—from field assignments to parking and concessions—are well organized and customer-focused
- Monitor event performance and implement continuous improvements
Staff Leadership & Supervision
- Hire, train, schedule, and manage part-time and seasonal staff, including field crew, concessions workers, and event staff
- Lead a customer-first culture focused on professionalism, safety, and service excellence
- Conduct regular training sessions on operations, safety, and guest experience standards
Community & Stakeholder Engagement
- Serve as the face of the facility to the public, including coaches, families, city officials, and community groups
- Build strong relationships with local leagues, schools, clubs, and civic organizations to increase utilization
Represent the private operator professionally in all dealings with the City of Northport and its departments
Financial Oversight & Reporting
- Manage operational budgets, including staffing, supplies, maintenance, and revenue tracking
- Collaborate with the private operator and city representatives on financial planning and reporting
- Drive revenue through tournament hosting, facility rentals, sponsorships, and concessions operations
Qualifications:
- Bachelor’s degree in Sports Management, Business Administration, Parks & Recreation, or related field (preferred)
- Minimum 3–5 years of experience in athletic facility or event management
- Proven success in staff leadership, operational oversight, and community engagement
- Strong organizational, communication, and problem-solving skills
- Working knowledge of baseball/softball tournament operations and field maintenance standards
- Ability to work flexible hours, including nights, weekends, and holidays during peak seasons
Preferred Qualifications:
- Experience managing a publicly owned or municipal facility under a private contract
- Familiarity with field scheduling software and POS/concession systems
- Knowledge of Alabama youth sports landscape
